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Johnson & Johnson

Makes prescription drugs and medical devices

Customer Service Representative

Customer SupportConfirmed live in the last 24 hours
Full-timeIssy-les-Moulineaux, FranceNo salary listedHybrid

About the Job

Requirements

  • Fluency in English is required.
  • Experience in customer service is required; call-center experience is preferred.
  • Ability to demonstrate empathy, understand customer needs, and find solutions that enhance the customer experience.
  • Ability to communicate openly in writing and verbally.
  • Proactive approach to resolving complaints.
  • Good computer skills, including data entry.
  • Ability to work effectively under pressure in a fast-paced environment and respond promptly.
  • Organizational, numerical, and administrative skills.

Responsibilities

  • Handle all orders, inquiries, complaints, and general information requests by telephone and email.
  • Maintain service-level agreement (SLA) and EMEA metrics, including role-related key performance indicators (KPIs).
  • Manually process EDI and eCommerce orders that have failed.
  • Contribute to automating orders through EDI and eCommerce in collaboration with internal partners.
  • Manage credit and debit notes.
  • Manage customer account creation and changes.
  • Track returns.
  • Develop product, commercial, and technical knowledge to manage customer relationships.
  • Manage product recalls.
  • Make outbound calls.
  • Support business partners.
  • Support sales and marketing initiatives.

Desired Qualifications

  • Knowledge of Dutch.
  • Knowledge of SAP.
  • Microsoft Office skills, including Excel, Outlook, Word, and PowerPoint.
  • Knowledge of a third language in addition to French and English.
  • Understanding of the eye-health field or experience in an eye-health organization.

About the Company

Johnson & Johnson

Makes prescription drugs and medical devices

Johnson & Johnson develops prescription medicines and makes medical devices for hospitals, and unlike most big drugmakers, it runs both businesses under one roof. In 2015, its Darzalex became the first antibody drug approved for multiple myeloma, a blood cancer. Its medicines treat cancer, immune diseases such as psoriasis, and mental illnesses such as depression, and patented drugs bring in most of its sales. Its MedTech unit makes heart pumps, catheters that treat irregular heartbeats, surgical sutures, and Acuvue contact lenses. It was founded in 1886 to make sterile surgical dressings, is based in New Brunswick, New Jersey, and spun off its consumer brands, such as Tylenol and Band-Aid, as Kenvue in 2023.

Company size
10,001+
Company stage
IPO
Headquarters
New Brunswick, NJ
Founded
1886

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