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Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Client Services Manager - Carrier Practice

Insurance Sales & AgencyUpdated on Nov 13
Full-timeDallas, TX, USANo salary listed

About the Job

Requirements

  • A bachelor's degree and 3 years of related experience are required.
  • An insurance license is required.
  • A solid understanding of risk, insurance, and claims is required.
  • Proficiency in Excel and PowerPoint is required.
  • The role requires concise, logical written and verbal communication focused on insights and decisions or actions.
  • The role requires prioritizing work effectively and assessing data and trends to identify salient points for further investigation or client discussion.
  • The role requires understanding risk drivers, key individuals within client companies, industry and competitor developments, and client businesses beyond claims.
  • The role requires a robust understanding of risk, insurance, claims industry information, and trends, including knowledge relevant to the client's industry.

Responsibilities

  • Manage a diverse book of 25 or more clients across multiple industries, serving as a trusted advisor and primary point of contact.
  • Manage an assigned book of business, building, expanding, and solidifying relationships with existing clients across multiple industries and client locations.
  • Deliver service to clients within the assigned book and resolve common issues, identify client concerns and opportunities, and drive solutions with limited guidance.
  • Serve as the single point of contact for clients, respond to requests, and resolve common client service needs such as banking and reports.
  • Build client trust and confidence.
  • Renew assigned accounts of low to moderate complexity with limited assistance.
  • Organize and lead client group meetings, including claims reviews.
  • Act as a link between clients, management, and claims operations.
  • Obtain data through internal tools, analyze it to identify trends and meaningful information for clients, and present the results.
  • Manage project deliverables by communicating what is needed from others and when.
  • Stay current on company and industry developments.
  • Travel for client needs, such as claim reviews and stewardship discussions.

Desired Qualifications

  • Strong working knowledge of Gallagher Bassett products and services.
  • Completion of training or certification courses demonstrating knowledge in these areas.
  • Ability to travel approximately 30% to 35%.
  • Industry designations are highly preferred.
  • Navigate sensitive situations with poise and confidence.
  • Create a positive team environment for adjuster team members.

About the Company

Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Arthur J. Gallagher & Co. is a global insurance brokerage and risk management firm. It helps businesses, public entities, and individuals manage risk and obtain insurance through three segments: brokerage, risk management, and corporate. The brokerage unit offers a full range of retail and wholesale insurance brokerage and consulting services to match clients with coverage. The risk management unit handles contract claim settlements, claim administration, loss control consulting, and risk management information services to reduce exposures. The corporate unit oversees the company’s clean energy and other investments. The firm differentiates itself by providing end-to-end risk solutions across insurance placement, claims handling, risk counseling, and investment activities, rather than focusing on a single service. Its goal is to help clients manage risk effectively, protect assets, and pursue value through diverse investments, including clean energy.

Company size
10,001+
Company stage
IPO
Headquarters
Itasca, IL
Founded
1927

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