Maintenance Associate

Overview

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible to respond to guest requests to ensure the safety and comfort of our guests and use the freedom to go beyond to turn those guest interactions into moments of magic. In addition, you will perform general maintenance tasks, complete assigned work orders, and help in the maintenance and repairs of all the areas of the property.

Responsibilities

Enjoy working as part of a team to assist other engineering personnel with routine repairs and preventive maintenance. Earnestly respond to guest requests to ensure their personal comfort. Take pride in our house and perform general maintenance to guestrooms and public areas while monitoring and maintaining cleanliness, sanitation, and organization of assigned work areas. Enthusiastically prepare for daily work assignments and review priorities and special projects. Responsible for maintaining appropriate time management. Hold the highest standards for proper use of all equipment. Responsibility for ensuring safety and security of the property, our guests, and fellow associates.

Qualifications

Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun! Experience. Must have basic knowledge in the building maintenance fields with a minimum of one (1) year in a similar position or equal experience, specifically using hand tools and other tools to repair and maintain equipment. Knowledge. Must have experience with basic diagnostic devices and training in general-overall mechanical, electrical, plumbing, HVAC, kitchen, and carpentry knowledge and the ability to trouble shoot in these principals. People Person. While this position requires working with equipment, the best part is the opportunity to be part of a team and interact with guests. A qualified applicant is a “people person” who is flexible with their schedule, loves to trouble shoot and knows a thing or two about safety, facility repairs, and maintenance.

Physical Attributes:

• Stand, walk, or move around the property for extended periods as required to complete maintenance inspections and repairs.
• Frequently bend, kneel, stoop, reach, climb ladders, and work in tight or elevated spaces
• Navigate outdoor areas—including snowy, icy, or uneven terrain—safely during winter months
• Lift, carry, push, or pull tools, supplies, and equipment up to 50 lbs. as part of routine maintenance tasks
• Maneuver heavier items with the use of carts, dollies, or team‑lift procedures in accordance with safety policies
• Complete job functions outdoors with cold weather, snow and ice
• Indoor mechanical rooms with heat, noise, or limited ventilation
• Occasional rooftop or exterior building work
• Use appropriate personal protective equipment (PPE) when required
• Use hand tools, power tools, and maintenance equipment requiring fine motor skills and controlled movements
• Perform tasks requiring grip strength, steady hand coordination, and precise adjustments (e.g., electrical work, plumbing repairs, HVAC components).
• Visual capacity sufficient to inspect equipment, read gauges, and identify maintenance issues
• Auditory ability to hear alarms, equipment sounds, and safety alerts
• Ability to communicate clearly with team members and guests in potentially noisy environments
• Respond to winter‑related maintenance needs such as snow removal, de‑icing walkways, and monitoring building systems affected by low temperatures
• Wear winter gear and operate snow‑related equipment (e.g., snow blowers, shovels) when needed
• Maintain safe working practices in slippery or reduced‑visibility conditions