Quality Assurance Claims Specialist

Overview

The Quality Assurance Claims Specialist reviews FHA, VA, USDA, and supplemental claims prior to submission to ensure accuracy, completeness, and compliance with all agency and regulatory requirements. This role validates claim data, reconciliations, and documentation, identifies and resolves discrepancies, and maintains detailed QA records. The position also supports process improvement by analyzing error trends, collaborating with internal teams, and ensuring timely, high-quality claim submissions.

Responsibilities

• Perform comprehensive pre-submission quality assurance reviews of FHA, VA, USDA, and Supplemental claims.
• Validate accuracy of claim components, including loan and policy data, claim calculations and reconciliations, advances and recoverable balances, and supporting documentation completeness.
• Complete reconciliation of advances and confirm accuracy prior to claim filing.
• Ensure all required documentation meets agency, investor, and regulatory guidelines.
• Identify and resolve discrepancies, errors, or missing information before submission.
• Maintain clear and accurate records of QA reviews, findings, and daily production.
• Conduct internal QA audits on claims prior to filing to ensure quality standards are met.
• Analyze trends in claim errors and provide insights to support training and process improvements.
• Collaborate with claims processors, servicing teams, and leadership to correct issues and improve workflows.
• Assist with system updates related to claim preparation and pre-filing readiness.
• Support post-submission activities, including research related to missing documentation or agency inquiries as needed.
• Track and document QA results, ensuring proper notation in internal systems.
• Manage assigned workflow queues and meet established turnaround times.
• Perform research to resolve issues impacting claim accuracy and completeness.
• Adhere to confidentiality standards and data integrity requirements.
• All other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• 3+ years of experience in FHA, VA, USDA, and Supplemental foreclosure claims QA/QC testing and/or filing.
• Strong knowledge of mortgage servicing practices and claims lifecycle and requirements.
• Knowledge of foreclosure processes and applicable guidelines.
• Strong attention to detail with a focus on accuracy and error prevention.
• Ability to analyze, identify, and resolve discrepancies independently.
• Strong time management and prioritization skills.
• Ability to make sound decisions and meet deadlines in a fast-paced environment.
• Effective written and verbal communication skills.
• Proficiency in Microsoft Office, specifically Excel and Word.
• Ability to maintain strict confidentiality.

Total Rewards

LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Matching 401(k) plan and employee stock purchase plan
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation Range: $22.45-$37.69 hourly. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

Build Your Future with LoanCare®

At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.

Here, you’ll find:

• A culture that helps you thrive, with resources and support to fuel your growth
• Flexibility to work remotely, while staying connected through virtual engagement
• Opportunities to make a real impact in an industry that touches millions of lives
• If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.

About Remote Employment

We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS

WHO WE AREAbout us …LoanCare is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

WORK CONDITIONSWorking conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

EQUAL EMPLOYMENT OPPORTUNITY

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.