Loan Monitoring Associate

Why Anchor Loans?

Anchor Loans is one of several operating companies owned by Pretium Partners (+$70B AUM Financial Services Entity) and is working diligently to expand and grow its lending footprint.

Anchor Loans, established in 1998, is the nation’s leading private, direct lender to experienced residential real estate investors and builders, and the first to surpass $10 billion in total fundings. Renowned for expediting financing for developers and investors, we specialize in bridge loans, ground-up construction, and single-family rental solutions for non-owner-occupied projects. Headquartered in beautiful Thousand Oaks, California, Anchor Loans currently lends in 48 states and is expanding into new markets and service lines to better serve our current and future borrowers.

Job Summary

The Loan Monitoring Associate is responsible for monitoring the company's active loan portfolio, managing borrower communications, and ensuring loans remain compliant with servicing requirements. This role oversees payment collections, delinquencies, insurance coverage, loan extensions, and property inspections while working directly with borrowers to resolve issues and mitigate risk. The Associate also maintains accurate loan records, prepares portfolio reporting, and supports the overall servicing team in managing loan performance and protecting the company's investments.

Essential Duties & Responsibilities

• Manage the day-to-day status report of payment collections and delinquencies.
• Generate billing statements and notices for all loans within the portfolio, make changes to billing and servicing notices as required to ensure ongoing compliance with policy, procedure and loan documents.
• Act as the main liaison for the borrower on all payment, insurance and extension related inquiries and process requests for all such inquiries as per department policy.
• Help educate borrowers to mitigate delinquencies.
• Prepare and send out collection letters for loans in default.
• Prepare, send out and track extension agreements.
• Update servicing system with notes and new data.
• Prepare all Verification of Mortgage requests received.
• Create a positive customer service experience while focusing on the approved policies and procedures, productivity and effectiveness of the company.
• Promptly respond, investigate, analyze and present resolutions to internal and external inquiries and payment service issues.
• Process incoming insurance notices, cancellations and updated evidence of insurance forms.
• Monitor all insurance coverage including, hazard, flood and builders risk.
• Order and document lender forced placed insurance.
• Coordinate with customers on the processing of any insurance adjustment claims.
• Monitor the extensions workflow for the nationwide active portfolio, gathering updates, reports and preparing extension agreements for execution.
• Review and assess property inspections conducted by inspectors or third-party vendors.
• Monitor loans without a holdback component ensuring construction is progressing through inspections.
• Analyze annual & quarterly property tenant occupancy and lease reports.
• Monitor and update monthly loan reports utilized by investors and management to analyze portfolio risk.
• Provided support to other team members and management as needed.
• Perform additional clerical duties as assigned by management.

Desired Skills & Qualifications

• Excellent analytical, problem-solving, math and organizational skills
• Strong computer skills including Microsoft Office (MS Word, Excel, Outlook)
• Excellent communication skills
• Detail-oriented, excellent organizational skills, and impeccable writing and grammar skills.
• Ability to work in a fast-paced environment while maintaining a high level of accuracy.
• Ability to work on multiple projects with the flexibility for changing priorities
• Ability to prioritize multiple tasks, meet deadlines and work under pressure.

Requirements

• 1–3 years of experience in mortgage servicing, loan administration, banking, or a related financial services environment.
• Experience working directly with borrowers or customers to resolve payment inquiries, account issues, or servicing requests.
• Strong analytical and problem-solving skills with the ability to identify discrepancies, assess issues, and recommend solutions.
• Excellent organizational skills and attention to detail, with the ability to manage multiple deadlines and competing priorities.
• Strong written and verbal communication skills, including the ability to handle sensitive borrower conversations professionally.
• Proficiency in Microsoft Office, particularly Excel, Outlook, and Word.
• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.

Work Environment:

This is a hybrid position which requires in-office reporting to Anchor’s Thousand Oaks office on Tuesday, Wednesday, and Thursday. Remote work is optional Monday and Friday.

Compensation:

The base pay range for this position is $25 to $28 an hour, plus annual discretionary bonus based on performance of the individual and company.

What We Offer:

The values of our employees reflect those of the company as a whole. If you embrace teamwork, innovation, and accountability you'll feel right at home. Our mission is to create opportunities for success by improving homes and communities. We set up our team members for success by offering a competitive benefits package that includes:

• Comprehensive health insurance options including Medical, Dental, Vision, Basic Life/AD&D insurance

• Generous sick leave & vacation benefits for rest, relaxation, and personal pursuits

• Highly competitive performance bonus

• 401(k) retirement program with employer match

• Tuition reimbursement toward professional development

• Workplace Celebrations, Team Building, Charity Drives, and Food Truck luncheons

• Onsite gym (Thousand Oaks only)

• 12 Paid Holidays

Diversity matters to our organization, and we are proud to be an equal opportunity employer.  All qualified candidates are welcome and will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, genetic information, marital status, sexual orientation, natural origin, disability, age, veteran status, or any other protected characteristic.