IT Site Leader

Key Responsibilities

•  Manage daily operations through the team to meet schedules and resolve complex problems.
• Provide direction to team members based on general policies and management guidance.
• Interpret and execute policies, procedures, and programs that affect subordinate IT units.
• Maintain frequent contact with internal and external customer representatives at various management levels regarding operations and scheduling for projects or contracts.
• Function as an advisor to the unit regarding tasks, projects, and operations.
• Ensure projects are completed on schedule and within budget.
• Monitor unit compliance with IT- and HR-related legal and regulatory guidelines.
• Align IT business processes with global Corning business processes.
• Achieve or exceed IT budgetary objectives in support of plant financial goals while maintaining appropriate service delivery levels.
• Deliver projects on time, within scope, and within budget through prioritization and effective resource management.
• Establish and maintain appropriate operational support levels against established metrics.
• Identify talent requirements, gaps, and required actions in conjunction with the division manager and HR.
• Recruit and develop key IT talent in accordance with HR policies and procedures.
• Effectively support the IT shared-service delivery model.
• Collaborate closely with the Division IT Manager to implement programs that drive standardization across the division while meeting plant business needs.
• Act as the voice of the plant to the IT organization so that the type and level of services provided support plant business objectives. 
• Use strong communication skills to engage and educate plant customers in the development and implementation of required programs and processes.
• Establish a presence on the plant floor to maintain an ongoing pulse of the organization.
• Lead the application of performance excellence to improve service and quality for customers. 
• Establish and drive the plant IT project portfolio and manage its alignment with organizational objectives. 

Experiences/Education - Required

• IT operations leadership and resource allocation.
• Policy, procedure, legal, regulatory, security, and HR compliance execution.
• Budget management, project prioritization, and delivery to schedule, scope, and budget.
• Operational support management using established service metrics.
• Talent planning, recruitment, development, and team direction.
• Cross-functional collaboration with divisional IT, shared services, plant leadership, customers, and external representatives.
• Strong written and verbal communication, briefing, customer education, and advisory skills.
• Performance excellence, service quality improvement, and IT portfolio alignment. 
•  Bachelor’s degree.
• Three to five years of work experience 

Experiences/Education - Desired

• Fluent written and spoken English.
• Ability to maintain an active presence on the plant floor and engage effectively with plant customers.