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Valsoft

Acquires, grows vertical market software companies

Partnership & Growth Associate

Account Executive +1Confirmed live in the last 24 hours
Full-timeRemote in CanadaCA$50k - CA$70k

About the Job

Requirements

  • The candidate must want to carry a sales quota and be motivated to exceed it.
  • The candidate must be resilient in high-volume prospecting and able to continue outreach despite rejection.
  • The candidate must be coachable, seek feedback, and act on it.
  • The candidate must be disciplined in recurring operational workflows, including billing audits, cadence management, and customer relationship management hygiene.
  • The candidate must recognize potential expansion opportunities in routine support interactions and act on them.
  • The candidate must communicate clearly in writing for emails, customer-facing content, and customer relationship management notes.
  • The candidate must demonstrate customer empathy when handling billing disputes and pricing conversations.
  • The candidate must be curious about the platform and willing to develop product knowledge.
  • The candidate must operate within a structured playbook and escalate matters according to the defined escalation path.

Responsibilities

  • Generate qualified pipeline through outbound calls, email sequences, and social outreach across assigned campaigns, verticals, and territories.
  • Maintain consistent, high-volume prospecting activity as the anchor of the work week.
  • Manage and qualify inbound leads with prompt, accurate follow-up and correct routing.
  • Research accounts and stakeholders to personalize outreach.
  • Run discovery conversations using the qualification framework and deliver online product demonstrations.
  • Close new business against a quarterly quota.
  • Hand off opportunities above the role's authority to Specialists, Managers, or Directors with full context, and earn sourced-pipeline credit.
  • Route opportunities on the other platform to the counterpart owner and earn referral credit.
  • Own the full commercial relationship for the assigned account portfolio.
  • Maintain a defined contact cadence for owned accounts.
  • Execute standard renewals on time.
  • Identify upsell and cross-sell opportunities, closing straightforward opportunities and escalating others to a Manager or Director.
  • Monitor account-health signals and flag at-risk relationships early.
  • Execute defined save plays on accounts showing risk.
  • Own commercial handoff and welcome communications that set clear customer expectations.
  • Coordinate onboarding with Solutions and Support so customers reach value quickly.
  • Track time-to-first-value for owned accounts and intervene when it slips.
  • Act on or route expansion signals that surface during onboarding.
  • Audit subscription billing on owned accounts to prevent revenue leakage.
  • Monitor involuntary churn signals, including failed and declined charges, and drive resolution within 24 hours.
  • Reconcile the billing platform against internal records to ensure accurate monthly recurring revenue reporting.
  • Verify that plan changes, including upgrades, downgrades, and cancellations, are executed correctly.
  • Surface systemic billing patterns to the Manager rather than repeatedly fixing the same problem.
  • Provide day-to-day support on larger accounts held by senior colleagues, including routine maintenance, data updates, configuration changes, and low-complexity requests.
  • Absorb repeatable work so senior colleagues can focus on new business and strategic pursuits.
  • Create and maintain customer-facing Knowledge Base and self-service content that drives adoption and reduces inbound volume.
  • Verify release notes for accuracy and customer clarity before publication.
  • Support go-to-market materials and campaign content for upsell and cross-sell motions.
  • Support trade shows and events through booth materials, collateral, demo-environment readiness, on-site coordination, and lead capture with follow-up.
  • Keep customer relationship management records complete and current, with a scheduled next action on every open opportunity.
  • Log activity accurately to support forecasting and sales credit.
  • Independently decide standard pricing and terms, routine renewals, and day-to-day account management within the defined cadence.
  • Escalate any discount request, at-risk account signal, billing discrepancy above defined thresholds, growth opportunity requiring a Manager or Director, or request for non-standard contract terms, service commitments, or service-level agreements.

About the Company

Valsoft

Acquires, grows vertical market software companies

Valsoft is a company that buys software businesses that serve specific, essential industries (like automotive and broadcasting) and helps them grow over the long term. It focuses on vertical market software—programs that are built for a particular industry—and keeps the acquired companies independent while giving them extra resources, best practices, and access to a global network. The core idea is to improve how these software businesses operate and expand their reach, rather than building new products from scratch. The main way Valsoft works is to purchase a niche software company, streamline its operations, and partner with the existing management team to drive steady growth. This approach sets Valsoft apart from others by emphasizing patient, long-term ownership and collaboration within a diverse portfolio of niche software. The goal is to create durable, profitable companies that continue to serve their essential customers efficiently and expand into new markets.

Company size
501-1,000
Company stage
Growth Equity (Venture Capital)
Total funding
$420M
Headquarters
Montreal, Canada
Founded
2015

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