Twinings

Produces and markets blended teas globally

E-commerce Manager

Account ManagementUpdated on Nov 13

Full-timePoznań, PolandNo salary listed

About the Job

Requirements

Fluency in Polish and English, both written and spoken.
A degree in Business, Marketing, or a related field, or equivalent experience.
At least 5 years of relevant experience in eCommerce, digital commerce, or customer management within FMCG, consumer goods, retail, a marketplace, or an eCommerce agency.
Solid sales skills, including customer meetings and negotiation.
Experience growing business on Allegro, with knowledge of retail media, performance marketing, and analytics.
Willingness to travel approximately 30 days per year.

Responsibilities

Own and grow strategic customer accounts, including end-to-end account management, customer development, and eCommerce platform relationships.
Develop and deliver joint business plans with distributors and key customers, aligned to growth, channel priorities, and brand objectives.
Build close relationships with key decision-makers across retailers, marketplaces, distributors, resellers, and agency partners.
Manage customer negotiations covering assortment, pricing, promotions, availability, and joint business reviews while ensuring commercial outcomes.
Own forecasting, P&L performance, trade investment, and ROI evaluation to deliver revenue, volume, margin, and profitability targets.
Develop and execute omnichannel growth strategies across online grocery retailers and marketplaces, increasing sales, visibility, category share, and profitability.
Optimise the digital shopper journey through content, SEO, search, ratings and reviews, media activation, pricing, and promotional effectiveness.
Identify and launch new eCommerce and channel opportunities, building robust business cases and accelerating profitable growth.
Manage execution through distributors and internal stakeholders, embedding best practices, managing projects, and ensuring high-quality delivery.
Monitor performance, market trends, competitor activity, and customer insights to identify risks, uncover growth opportunities, and inform strategic decisions.

Great People Work Here

Are you searching for a career with bags of variety, in an environment that celebrates differences and empowers collaboration, which values individuals and will encourage you? Do you want the freedom to explore, and the opportunities to find new ways and to innovate? If so, Twinings delivers.

We’re looking for people who don’t just come here to complete tasks, but who have a genuine interest in the brand and the motivation to do their best work. In return, we offer an inspiring package of employee benefits - to show just how much we value you. This role will offer you the scope for growth and the tools to aim high.

The eCommerce Manager will accelerate profitable online growth across marketplace providers (Allegro, Amazon) and retailer (Carrefour, Rossmann). The role will own customer and channel strategy, day to day commercial management, digital execution and performance optimisation while building the capabilities and cross-functional ways of working required for sustainable omnichannel growth.

Please note this role is expected to be 1-2 days per week within the ABF Warsaw or TwO Swarzedz office.

Own and grow strategic customer accounts, including end-to-end account management, customer development, and eCommerce platform relationships.
Develop and deliver joint business plans with distributors and key customers, aligned to growth, channel priorities, and brand objectives.
Build close relationships with key decision-makers across retailers, marketplaces, distributors, resellers, and agency partners.
Manage customer negotiations covering assortment, pricing, promotions, availability, and joint business reviews while ensuring commercial outcomes.
Own forecasting, P&L performance, trade investment, and ROI evaluation to deliver revenue, volume, margin, and profitability targets.
Develop and execute omnichannel growth strategies across online grocery retailers and marketplaces, increasing sales, visibility, category share, and profitability.
Optimise the digital shopper journey through content, SEO, search, ratings & reviews, media activation, pricing, and promotional effectiveness.
Identify and launch new eCommerce and channel opportunities, building robust business cases and accelerating profitable growth.
Manage execution through distributors and internal stakeholders, embedding best practices, managing projects, and ensuring high-quality delivery.
Monitor performance, market trends, competitor activity, and customer insights to identify risks, uncover growth opportunities, and inform strategic decisions.

Fluency in Polish and English (both written and spoken)
Degree in Business, Marketing, or a related field (or equivalent experience).
At least 5 years’ relevant experience in eCommerce, digital commerce or customer management within FMCG, consumer goods, retail, a marketplace or an eCommerce agency
Solid sales skills: customer meetings and negotiation
Experience growing business on Allegro, with knowledge of retail media, performance marketing, and analytics
Skilled communicator and relationship builder (multiple stakeholders across companies)
Willing to travel approx. 30days per year.

About the Company

Twinings

Produces and markets blended teas globally

Twinings is a global tea company with a 300-year heritage, producing a wide range of tea and beverage brands. It blends and creates teas through masterblending expertise and collaborates to innovate new flavors and products, aiming to energize, refresh, and comfort consumers. The company differentiates itself through its long history, disciplined execution, and international reach, turning ideas into market-ready products and sustaining growth across its brand portfolio. Its goal is to grow a successful international business by expanding its beverage offerings while staying true to its heritage and values.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Andover, MA
Founded: 1706

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