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Conduent

BPO and digital solutions provider

Business Intelligence Analyst 2

Business IntelligenceConfirmed live in the last 24 hours
Full-timePasay, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

  • A minimum of a bachelor's degree (BA/BS) in Data Science, Business Intelligence, Finance, Accounting, Computer Science, or a related field is required.
  • Three to four years of experience executing data analytics programs, preferably including exposure to Internal Audit or risk management analytics.
  • Intermediate English proficiency, written and spoken.
  • Knowledge of the IIA International Professional Practices Framework and Code of Ethics.
  • Knowledge of risk and control frameworks, including COSO Internal Control, COSO ERM, COBIT, ISO 31000 Risk Management, and ISO 27000 Information Security.
  • Knowledge of IT infrastructure and operations.
  • Knowledge of accounting principles, financial reporting, and related analytical skills.
  • Knowledge of data analysis, visualization, and continuous monitoring tools, such as Power BI and Tableau.
  • Knowledge of standard business applications, such as Microsoft Office and project management tools.
  • Knowledge of artificial intelligence technologies and applications, including robotic process automation, machine learning, natural language processing, and generative AI/ChatGPT.
  • SQL skills, including querying databases, joins, aggregations, filtering, and subqueries.
  • Python for data transformation using pandas and visualization using Matplotlib and PyPlot is required.
  • Expertise in building interactive dashboards with Power BI and operating Power BI Service, including publishing datasets, scheduling refreshes, managing workspaces, and maintaining row-level security, is required.
  • Proficiency in Tableau data visualization and dashboard development.
  • Statistical knowledge, including descriptive, inferential, and time-series statistics.
  • Demonstrated analytical, technical, and auditing skills with exposure to IT and compliance audits.
  • Ability to communicate effectively with internal audit staff, leadership, and IT management through presentations and concise written reports.
  • Ability to apply internal audit principles and risk-based audit methodologies.
  • Ability to translate complex data insights into actionable information for non-technical stakeholders.
  • Ability to manage multiple tasks, priorities, and workload effectively as part of an agile team.
  • Ability to collaborate across cultures and time zones and demonstrate cultural sensitivity when working in multicultural teams.
  • Ability to maintain high ethical standards in handling sensitive data, with attention to detail and commitment to accuracy.
  • Ability to adapt working style to changing circumstances and team needs.
  • Ability to assess personal strengths and development areas and pursue performance goals in collaboration with audit management.

Responsibilities

  • Communicate with internal audit staff, leadership, and IT management across global operations through clear presentations, concise written reports, and interpersonal interactions.
  • Prepare audit planning documentation, workpapers, supporting evidence, and draft audit reports or memos with minimal supervision.
  • Coordinate and lead internal meetings with auditees and global process owners throughout all phases of audit engagements.
  • Design and implement data-driven audit analytics programs supporting risk assessment, risk-based auditing, and continuous monitoring.
  • Develop data models, reports, and dashboards to meet audit and business objectives.
  • Analyze complex datasets to identify trends, anomalies, and inefficiencies, and provide actionable insights to audit teams and senior management, including potential control gaps or process improvements.
  • Build and maintain repeatable dashboards using data visualization tools, particularly Microsoft Power BI, to communicate audit findings and risk indicators.
  • Use Power BI Service to publish and refresh datasets, manage dashboards in collaborative workspaces, implement row-level security, and securely share insights with authorized users.
  • Troubleshoot and resolve data and visualization issues, including data anomalies and refresh errors, to ensure the accuracy and performance of audit analytics.
  • Extract, cleanse, validate, and transform data from sources such as ERP systems and databases to prepare reliable analytical datasets.
  • Maintain data integrity and quality and comply with applicable data governance policies and regulations, including data privacy standards.
  • Collaborate with Internal Audit teams to define data requirements and identify opportunities for process improvement and audit automation.
  • Promote self-service analytics tools among audit teams and contribute to a data-driven culture within Internal Audit.
  • Conduct complex ad hoc analyses and deliver strategic insights to stakeholders as needed.
  • Stay current with data analytics and audit technology developments, including AI-driven analytics and automation, to enhance the Internal Audit analytics program.
  • Provide timely, constructive feedback to team members and support their development by sharing audit data analytics practices.
  • Work effectively with global teams and build collaborative relationships with Internal Audit colleagues, business process owners, and external partners.
  • Contribute to a positive, team-oriented work environment by proactively removing barriers and improving departmental effectiveness.
  • Pursue professional development opportunities and promote diverse perspectives.

Desired Qualifications

  • Professional data analytics or audit/information security certifications, such as CIA, CPA, CISA, CISSP, or GIAC, are a plus.
  • A post-graduate degree, such as an MBA, is a plus.
  • Experience with process improvement methodologies such as Six Sigma, Lean, or CMMI is desirable.
  • Experience in a BPO or similar outsourcing/services industry, or exposure to a multinational corporate environment, is beneficial.
  • Exposure to Internal Audit or risk management analytics is preferred.

About the Company

Conduent

BPO and digital solutions provider

Conduent provides technology-enabled business process outsourcing services across healthcare claims and administration, customer experience management, and human capital solutions. It uses automation and AI to streamline operations, such as healthcare and casualty claims processing, omnichannel customer support, and HR services. This differentiates itself through large-scale delivery (billions of interactions annually, millions of tolling transactions daily) and a focus on combining digital technologies with domain expertise to improve performance, customer experiences, and reduce costs and risks for clients. The goal is to help clients run more efficiently, deliver better service, and support missions across industries.

Company size
10,001+
Company stage
IPO
Headquarters
Florham Park, NJ
Founded
2017

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