Senior Manager - Site Tech Analyst

Purpose

Deliver site tech projects and global platform deployments, driving digital & data improvements while managing IT risk, security, compliance and audit support within the matrix.

Responsibilities

• Deliver on site Tech roadmap projects, leveraging established governance mechanisms and working effectively in the matrix with product, platform, engineering and business teams to translate plans into executed releases, track benefits, remediate issues and ensure that site-level outcomes are realised in line with Smart Manufacturing and S/4 ambitions.

• Help site lead to manage local deployment, rollout, continuity and operational support of global applications and platforms, coordinating cutover and hypercare, aligning central templates with site-specific needs, and ensuring that business users, quality and engineering are prepared, trained and supported as new capabilities are introduced or existing services are enhanced.

• Help Site Forward Deployment Engineer with continuous improvement and digital data & analytics initiatives by co-designing and implementing paperless and data-driven solutions, supporting use case delivery on Smart Manufacturing, AI and S/4, and ensuring that integrations, data quality and local process changes are aligned with the site tech roadmap and infra constraints.

• Manage IT risk, security, continuity and compliance with global IT standards for site technologies, actively monitoring controls, dependency and lifecycle risks, coordinating with central security and infra teams, and ensuring that infra, OT and application changes remain within approved guardrails and support inspection readiness and business resilience.

• Provide audit and inspection support, overseeing external IT and infra resources, preparing evidence and documentation across applications, infra and Smart Manufacturing solutions, and ensuring that partner activities, incident responses and lifecycle decisions are transparent, traceable and aligned with GSK policies and regulatory expectations.

• Maintain governance and data quality for technology assets and services, including ServiceNow, CMDB, inventory, ownership, support, lifecycle, and audit records, while providing clear reporting on asset health, risks, and upcoming actions.

• Lead structured problem solving for major incidents and recurring service issues, coordinating cross-functional teams, facilitating root cause analysis, communicating business impact, and driving corrective and preventive actions through closure.

• In coordination with the Resilient Ops team, support lifecycle management of technology assets and services, including PCs, scanners, peripherals, network and site infrastructure, cloud resources, applications, and manufacturing technologies, coordinating refresh, upgrade, support, and decommissioning activities.

• Oversee Tech service delivery across other sites within the Cluster Lead’s area of responsibility, remotely coordinating third-party and outsourced partners and resources, ensuring consistent service performance, effective issue resolution and alignment with global IT standards, site priorities and business requirements.

Why You?

• Advanced degree in Computer Science, Software Engineering, Engineering, Information Technology, Manufacturing Systems, or related technical discipline. 
• Minimum 8+ years of tech experience in a Manufacturing site setting 

• Orange Belt certified in Lean / Six Sigma principles 

• ITIL Foundation certificate 
• Adequate project management skills to deliver to plan, budget, scope for the site integrated plan.
• Adequate experience with inspection readiness and risk and finance management

Skills

Agile Methodology, Cross-Functional Teamwork, Data Analysis, Design Thinking, DevOps, Prioritization, Product Development Research, Product Roadmapping, Project Management, Return on Investment (ROI), Software Development, Strategy Deployment, User Experience (UX), User Interface (UI) Design

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

We are committed to creating an inclusive workplace and providing equal opportunities for all applicants. We embrace an agile working culture across our roles, so if flexibility is important to you please discuss opportunities with our hiring team. If you need any adjustments to the recruitment process to help you demonstrate your strengths and capabilities, contact [email protected]. Please note this email is for adjustment requests only; for other enquiries please use our standard contact channels.

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