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AdventHealth

Integrated health system delivering whole-person care

Office Assistant Practice Based

Clinical Support & Patient AdministrationPosted on Nov 5
Full-timeOcala, FL, USA$15.84 - $25.34In-person

About the Job

Requirements

  • High school graduation or equivalent is required.

Responsibilities

  • Facilitate medical record requests accurately and promptly.
  • Assist with daily closing procedures.
  • Greet and direct patients in a friendly, welcoming, and timely manner.
  • Apply department policies and procedures to assist patients appropriately.
  • Answer telephone calls promptly and courteously, documenting calls as appropriate.
  • Respond to patient requests promptly and professionally.
  • Collect required encounter documents, including insurance cards and photo identification.
  • Schedule and confirm patient appointments before appointment dates to help maintain a low no-show rate.
  • Obtain medical records and patient information to support patient care, and accurately and promptly distribute documentation within the AMR.
  • Obtain insurance authorizations and verify coverage before patient appointments, notifying patients of the current status.
  • Collect copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service according to department policy.
  • Establish patient payment plans as required by department policy.
  • Process patient referrals accurately and promptly.

Desired Qualifications

  • At least 1 year of related experience is preferred.

About the Company

AdventHealth

Integrated health system delivering whole-person care

AdventHealth operates a nationwide network that provides whole-person health care across hospitals, physician practices, ambulatory surgery centers, outpatient clinics, home health, hospice, and digital tools. It coordinates care through an integrated system where care teams work across inpatient, outpatient, and at-home settings, supported by the AdventHealth app for scheduling, telehealth, and records. It differentiates itself with a mission-driven focus rooted in Christian heritage and a large, connected network designed to cover the full patient journey from hospital to home. Its goal is to extend the healing ministry of Christ by improving the health and prosperity of the communities it serves, offering accessible, coordinated care that addresses physical, mental, and spiritual well-being.

Company size
10,001+
Company stage
Grant
Total funding
$250K
Headquarters
Florida, United States
Founded
1973

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