IT Support Intern

Job Description

• Assists with the deployment of new laptops and desktop as well as device upgrades.
• Provide technical support to end-users via ticket system, email, phone, or in-person.
• Maintains customer service by providing first-level hardware and software support as instructed by associate members
• Provide technical support to users including network connectivity, VPN and remote desktop.
• Coordinate the planning, implementation, and support for IT blueprints in M365/Office365 workloads and applications.
• Facilitate infrastructure lifecycle to ensure business continuity and reduced risk to operations.
• Track and monitor all support cases to ensure timely resolution and follow-up
• Document IT procedures and create user guides.
• Work collaboratively within the Central Infrastructure network teams to ensure standards and processes are followed.
• Perform setup and maintenance of IT Infrastructure with guidance from senior team members.
• Contributes to project work assigned to the infrastructure team by completing a variety of assigned project tasks and duties with accuracy and timeliness

Qualifications

• Pursuing a bachelor's degree in computer science, management information systems, or related field with a GPA of 2.8 or higher
• Fresher or entry-level candidate with strong foundational IT knowledge
• Proficiency in English (mandatory) with excellent written and verbal communication skills
• High energy, confidence, and effective communicator
• Strong knowledge of Microsoft Windows 11 OS, networking, servers, and storage systems
• Experience with or knowledge of Azure AD and Microsoft Office 365
• Interest and passion for IT technologies and innovative IT solutions
• Self-motivated, structured, and results-driven mindset
• Flexible and adaptable to change, with ability to work well under pressure in a fast-paced environment

Additional Information

• Be entrusted with your own area of responsibility
• Receive competitive internship allowances
• Join department’s outing activities
• Having 01 paid leave per month
• Lunch allowance, parking allowance

Disclaimer: 

• Bosch does not charge any fees from candidates for interview participation under any circumstances.
• Bosch does not request candidates to download applications or click on any links that require fees or lack credibility.
• Bosch does not collect personal information without permission.
• Candidates are advised to verify the authenticity of recruitment information by visiting Bosch's official career website (https://careers.smartrecruiters.com/BoschGroup/vietnam) or contacting Bosch directly through official communication channels.
• If you encounter any suspicious activity or have doubts about the legitimacy of recruitment communications, please report them immediately to Bosch Vietnam.