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Universal Health Services

Manages hospitals and behavioral health facilities

Lead Medical Office Specialist

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeWashington, DC, USANo salary listedIn-person

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • Familiarity with medical terminology is required.
  • At least three years of experience as a Medical Assistant or Medical Office Specialist is required.
  • Experience with patient check-in and check-out according to clinic protocol is required.
  • Knowledge of general medical office procedures is required.
  • Ability to understand end-of-day cash balancing and charge reconciliation according to clinic protocol is required.
  • Knowledge of administrative and clerical procedures, systems, and other office procedures and terminology is required.
  • Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting service quality standards, and evaluating customer satisfaction, is required.
  • Proficiency in basic computer programs and operating systems, such as Microsoft Office, is required.
  • Excellent communication, organizational, and interpersonal skills are required.
  • Ability to complete work tasks thoroughly and with attention to detail is required.
  • Ability to operate office equipment such as a fax machine, copier, and telephone system is required.
  • Ability to operate an EKG machine and other patient-care testing equipment is required.

Responsibilities

  • Oversee the overall functions of the medical office, including patient scheduling, check-in and check-out, registration documentation, communication with patients and providers, answering phones, insurance authorizations, collecting co-pays and cash payments, entering charges and payments, balancing the day, managing medical records, and managing supplies.
  • Lead clerical responsibilities as assigned, which may include sending and receiving patient medical records; obtaining lab and X-ray reports, hospital notes, and referral information; completing forms and requisitions; scheduling appointments; verifying insurance coverage and patient demographics; and managing charts to ensure information is complete and accurate.
  • Lead organizational responsibilities that may include respecting and promoting patient rights, responding appropriately to emergency codes, and promptly sharing problems relating to patients or staff with immediate supervisors.
  • Lead other Medical Office Specialist staff by overseeing and updating physician schedules, ensuring patients are scheduled properly and appointments are confirmed, answering and screening telephone calls, taking messages, providing information, answering questions about appointments and testing, assembling new patient charts for the next day's visits, updating patient profiles, and fulfilling assigned organizational responsibilities.
  • Educate patients before and after procedures, maintain schedules, perform appointment follow-ups, act as receptionist as necessary, and travel between facilities as requested.
  • Assist with coordinating patient appointments and relaying necessary messages to staff.
  • Greet and register patients promptly and pleasantly, provide instructions and directions, and inform the appropriate department or person of patient arrivals.
  • Verify necessary information and documents in the medical record, use the computer system to generate billing information, update patient information, collect co-pays, provide necessary forms, and obtain signatures as needed.
  • Perform other duties as assigned.

Desired Qualifications

  • Completion of an accredited Medical Office Assistant/Specialist program or Medical Assistant program is preferred.
  • A Medical Assistant Certificate of Completion is preferred.

About the Company

Universal Health Services

Manages hospitals and behavioral health facilities

Universal Health Services operates a network of acute care hospitals, behavioral health facilities, and ambulatory centers across the United States. It generates its services by acquiring and managing healthcare facilities, then integrating them under centralized operating practices to deliver patient care. The company’s offering is the management and provision of hospital and behavioral health services, with a focus on standardized clinical operations, economies of scale, and nationwide coverage. What sets UHS apart is its long history of growth through acquisitions, its size and scale in both acute and behavioral health markets, and its ability to integrate new facilities while maintaining consistent care quality. Its goal is to provide high-quality healthcare across a broad network, improve patient outcomes, and sustain long-term value for shareholders by expanding access and efficiency in hospital and behavioral health services.

Company size
10,001+
Company stage
IPO
Headquarters
Upper Merion Township, Pennsylvania
Founded
1978

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