Operations Engineer

Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
Responsible for design, deployment, monitoring, and optimization of enterprise WAN, LAN, and WLAN environments using SD-WAN (Juniper SSR/SRX) and Juniper Mist AI platform, ensuring high availability, performance, and user experience.

Key Responsibilities
1. SD-WAN (WAN Domain)
Design, deploy, and manage SD-WAN solutions across branch and data center environments
Configure application-aware routing, traffic steering, and failover policies
Monitor WAN edge health, tunnels, and application performance using telemetry and analytics
Troubleshoot WAN issues (latency, packet loss, brownouts, ISP issues) and ensure service continuity
Support integration with SASE platforms (Prisma, Zscaler, Secure Edge)

2. Juniper MIST (AIOps & Campus)
Monitor and manage network using Juniper Mist dashboards, SLEs, and Marvis AI insights
Perform AI-driven proactive troubleshooting and root cause analysis (RCA)
Analyze anomalies (Wi-Fi, LAN, WAN) and resolve issues before user impact
Optimize user experience using SLE metrics (latency, throughput, roaming, client health)
Implement configuration changes, RF optimization, and performance tuning

3. Network Operations (VNOC/NOC)
Perform 24 7 monitoring, alert validation, and incident management
Execute proactive issue identification using trends and telemetry
Validate service restoration and maintain SLA/KPI compliance
Collaborate with L2/L3/OEM/ISP teams for escalations and permanent fixes
Maintain incident documentation, RCA, and continuous improvement initiatives

4. Implementation & Projects
Lead or support network deployment, upgrades, and migration projects
Configure devices: Juniper SRX, SSR, EX switches, Mist APs
Perform integration testing, change execution, and rollout planning
Develop LLD, HLD, SOPs, and topology documentation

5. Automation & Optimization
Leverage Mist APIs / automation tools for operational efficiency
Use AI insights to reduce MTTR / MTTI and incident volumes
Identify opportunities for automation and self-healing networks

6. Stakeholder & Communication
Coordinate with clients, vendors, and internal teams
Provide technical updates, reports, and service health dashboards
Support audits, compliance, and governance processes

Required Skills & Expertise
Technical Skills
Strong knowledge of:
o Routing protocols: BGP, OSPF
o Networking fundamentals: TCP/IP, VLAN, QoS
o SD-WAN architecture and deployment
Hands-on with:
o Juniper Mist AI (Wireless/Wired/WAN Assurance)
o Juniper SRX / SSR / EX / AP platforms
Experience in:
o Network troubleshooting & diagnostics tools
o Monitoring & analytics (telemetry-based operations)

Behavioral Skills
Strong problem-solving and analytical skills
Ability to work in high-pressure NOC/VNOC environments
Effective communication and stakeholder management
Fast learner with adaptability to new technologies

Experience & Qualification
4–10+ years in Network Engineering (WAN/LAN/WLAN)
Experience in SD-WAN (Juniper & Cisco)

Certifications (Preferred)
Juniper MIST (JNCIA-Mist / JNCIS-Mist)
Juniper Routing & Switching (JNCIA/JNCIS)
SD-WAN / CCNP / SASE certifications

Key Outcomes / KPIs
Improved user experience (SLE-driven operations)
Reduced MTTR / incident volume
High network availability & SLA compliance
Increased automation and proactive operations maturity15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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