Foxconn Industrial Internet

Designs and manufactures intelligent manufacturing solutions

Helpdesk Technician

IT Service Desk & End User SupportUpdated on Nov 13

Full-timeMt Pleasant, WI, USANo salary listedIn-person

About the Job

Requirements

An associate's degree in IT or a related field, or at least 2 years of helpdesk support experience, is required.
Experience with Active Directory, mobile device management systems, and networking protocols is preferred.
Must be able to lift and move equipment weighing up to 30 pounds and stand or sit for 8 or more hours.

Responsibilities

Resolve end-user technical issues and support requests.
Install and configure approved software applications.
Manage and support mobile device management systems and Active Directory.
Image and deploy laptops and desktops.
Maintain IT inventory and documentation.
Support conference room equipment and printers.
Monitor and resolve network connectivity issues.
Provide scheduled rotating coverage across first, second, and third shifts.
Perform other duties as assigned.

Desired Qualifications

Experience with Active Directory, mobile device management systems, and networking protocols.

FII USA, Inc., a Foxconn Technology Group Company, is seeking a Helpdesk Technician to provide technical support and manage IT infrastructure. Once a part of the team, you will be responsible for a wide variety of tasks within the IT Department in an office environment and have the opportunity to display critical thinking skills to expand your career in Smart Manufacturing.

The Helpdesk Technician will resolve end-user technical issues, manage system configurations, and maintain IT equipment while assisting the IT Department as needed.

Resolve end-user technical issues and support requests
Install and configure approved software applications
Manage and support MDM systems and Active Directory
Image and deploy laptops and desktops
Maintain IT inventory and documentation
Support conference room equipment and printers
Monitor and resolve network connectivity issues
Provide scheduled rotating shift coverage (1st, 2nd, and 3rd shift)
Other duties as assigned.

Associate's degree in IT or related field OR 2+ years of helpdesk support experience required
Experience with Active Directory, MDM systems, and networking protocols preferred
Must be able to lift and move equipment up to 30 pounds and stand/sit for 8+ hours.

About the Company

Foxconn Industrial Internet

Designs and manufactures intelligent manufacturing solutions

Foxconn Industrial Internet designs and manufactures technology infrastructure for large tech firms, focusing on intelligent manufacturing and the industrial internet. It combines hardware design and production with software-enabled solutions, including AI and automation platforms like Lighthouse Factory, the FII Cloud (with Tencent Cloud), and Fog Cerebellum, to help clients digitize data and optimize production lines. It differentiates itself through large-scale integration as a design-to-manufacture partner, exclusive assembly of premium Nvidia GB200 AI servers, and a strong push into higher-margin cloud, networking, and industrial AI services backed by Foxconn. Its goal is to move from traditional contract manufacturing to high-value technology services, expanding its AI-server, data-center, EV, and semiconductor test automation businesses with scalable intelligent manufacturing solutions.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Shenzhen, China
Founded: 2015

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