Full-Time
Product Designer
Messaging Experience
Posted on 10/3/2025
Ada
501-1,000 employees
AI-powered no-code customer support automation platform
No salary listed
Remote in USA + 1 more
More locations: Remote in Canada
Remote
 UI/UX & Design (1) |
|---|
- 3+ years of product design experience, including end-to-end work on complex, systems-driven products.
- Strong interaction and visual design skills — You’re precise, thoughtful, and care deeply about both form and function.
- Systems thinker — You design for how things work, not just how they look, and think in terms of patterns, behaviors, and modularity.
- Comfortable in ambiguity — You know how to explore the unknown, define problem spaces, and find signal in noise.
- User-first — You care about trust, clarity, and agency in AI-driven interactions—especially when things don’t go as expected.
- Collaborative communicator — You work fluidly with cross-functional teams and know how to bring people along through narrative, visuals, and clear rationale.
- Outcome-driven — You measure success by the clarity of the experience, the quality of the system, and the impact on the customer.
- Design across surfaces — Influence how messaging is shaped across Ada’s chat widget and social channels, AI manager dashboard, and the AI Agent itself, creating cohesive experiences that work across multiple contexts.
- Shape the future of AI messaging — Define what a modern, intelligent support experience looks like across chat, mobile, and social channels. Bring a strong perspective on what "great" feels like in real-time, AI-powered conversations.
- Design the interaction patterns that make it real — Create modular, reusable components and interaction flows that balance UI and language-driven responses—grounded in accessibility, responsiveness, and system behavior.
- Collaborate directly with customers and internal teams — Run discovery with developers, CX leaders, and end users, gathering insights, testing new messaging patterns, and iterating quickly to refine the experience and drive adoption.
- Lead with insight — Translate ambiguous problems into structured flows, conceptual models, and prototypes that inform product direction and unlock decision-making.
- Experience designing for AI/ML-powered systems or reasoning-based experiences
- Exposure to conversational interfaces or multi-modal interaction design
- A thoughtful perspective on how people and AI can collaborate to solve complex problems
Ada provides a no-code, AI-native platform for enterprise customer service automation across messaging, voice, and email. It uses a Reasoning Engine, generative AI, and natural language understanding to interpret customer intent and automate workflows, resolving many inquiries. The platform integrates with CRM and e-commerce systems like Salesforce, Zendesk, and Shopify, supports 50+ languages, and can autonomously resolve up to about 83% of conversations, freeing human agents for complex issues. Ada’s goal is to repair broken brand interactions by delivering instant, 24/7 personalized support and turning customer service into a revenue-generating function.
Company Size
501-1,000
Company Stage
Series C
Total Funding
$190.5M
Headquarters
Toronto, Canada
Founded
2016
Simplify's Take
What believers are saying
- Voice channel automation addresses traditionally expensive service medium, opening new revenue opportunities.
- Medallia partnership bridges AI measurement gap, enabling enterprises to scale beyond simple use cases.
- Multi-language support across 50+ languages positions Ada to capture global enterprises standardizing platforms.
What critics are saying
- Zendesk, Salesforce, Intercom embed native AI agents; customers consolidate vendors, eliminating Ada's layer.
- Meta, Verizon, Shopify build proprietary in-house agents; tier-one customer churn compresses revenue growth.
- OpenAI GPT-5 and competing LLMs commoditize Ada's engine; enterprises build equivalent agents in-house.
What makes Ada unique
- Patent-pending dual-reasoning architecture maintains consistency across voice, messaging, social, email channels.
- SOC 2, GDPR, HIPAA, AIUC-1 certifications enable expansion into regulated financial services, healthcare.
- Deployed 550+ AI agents across 85 countries, processing 5.5 billion interactions annually at scale.
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Benefits
Unlimited Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Wellness Program
Mental Health Support
Flexible Work Hours
Remote Work Options
Professional Development Budget
Home Office Stipend
Growth & Insights and Company News
6 month growth
↑ 2%1 year growth
↓ -2%2 year growth
↓ -4%Ada, a customer experience AI company, has launched its unified Reasoning Engine, a single intelligence layer powering AI agents across all customer service channels. The patent-pending technology enables enterprises to design once and deploy across voice, messaging, social and email whilst maintaining consistency. The engine features a dual-reasoning architecture that provides immediate responses whilst handling complex background tasks. Ada has extended automation capabilities to voice channels, traditionally the most expensive service medium, with Playbooks and Coaching now available. Founded in 2016, Ada has deployed over 550 AI agents globally, powering 5.5 billion interactions for brands including Ancestry, Pinterest and Square. The company operates across 85 countries with SOC 2, GDPR, HIPAA and AIUC-1 certification. The unified approach reduces manual maintenance effort whilst improving automated resolution rates and lowering cost-per-contact.
Medallia and Ada have announced a strategic partnership combining Medallia's customer experience intelligence with Ada's AI-powered customer service platform. The collaboration aims to bridge the gap between customer insights and automated action, addressing the challenge that only 5% of enterprise AI pilots deliver measurable business impact, according to a 2025 MIT study. The joint solution integrates Ada's AI agent conversations into Medallia's analytics platform, which processes over 8.2 billion records annually. This enables organisations to identify high-friction customer issues and deploy AI-powered automation for complex enquiries whilst maintaining quality safeguards. The partnership allows contact centre leaders to scale AI agents beyond simple use cases to more sophisticated workflows, with outcomes feeding back into Medallia for continuous improvement and measurement.
Ada, an automated customer service platform, has raised $19 million in Series A funding. The Canadian startup, co-founded by Mike and David, originally began as Volley, a professional networking community, before pivoting to customer support automation. The founders' transition came after repeatedly hearing from customers about customer support challenges at scale. They spent months working as customer support representatives to understand the problem firsthand before building Ada's first version. Ada now helps customers automate up to 70% of customer interactions and has served over 50 million customers worldwide through clients including TELUS, Coinbase and Upwork. The company plans to expand beyond automating inquiries to automating customer actions by integrating with core enterprise systems, aiming to become a global leader in automated customer service.
Aerska has emerged from stealth and announced a $21m seed raise to advance its pipeline of medicines and grow its Irish and UK operations.
Ada, a Toronto, Canada-based Automated Customer Experience (ACX) company, raised $130M in Series C financing