Key Account Manager

Job Description

Our Key Account Management Team focuses on managing and expanding customer relationships. Our team is experienced in logistics, supply chain, and e-commerce, with strong analytical skills. We collaborate with our customers, understanding their unique needs and guiding them through expanding their business horizons with our bespoke solutions and cutting-edge product innovations.

The essence of your role

• Managing key e-commerce accounts with a strategic, sales-driven approach.
• Fostering accountability for client relationships, including profit and loss aspects.
• Ensuring SLA adherence, monitoring KPI variances, and evaluating customer satisfaction, with accurate internal reporting.
• Identifying and leading cross-selling and upselling opportunities from proposal to contract signing.
• Developing sustainable, trust-based client relationships to achieve high customer satisfaction.

Qualifications

This is what you need to succeed 

• Prior experience managing complex commercial relationships, particularly with high-growth customers in e-commerce or similar fields
• Deep understanding of logistics, supply chain management, and e-commerce
• Academic degree or equivalent qualification, ideally focusing on business, logistics, or transportation
• Strong affinity for numbers and data, with the ability to analyze complex relationships, prioritize tasks, and effectively present findings to stakeholders
• Proficient in both German and English (C1 or above), with excellent storytelling skills to craft compelling narratives and build strong client relationships