All Accor

Global hotel management, franchising, loyalty program

Guest Relations Officer / Receptionist

Hotel Guest ServicesUpdated on Nov 11

Full-timeDubai - United Arab EmiratesNo salary listedIn-person

About the Job

Requirements

Work experience as a Hotel Front Desk Agent, Receptionist, or similar role in the UAE.
Proficiency in Opera and Microsoft.
Fluency in English.

Responsibilities

Evaluate daily hotel occupancy status and coordinate with reservations, sales, and housekeeping to support guest satisfaction.
Greet guests, monitor their requests, and resolve them.
Check guests in and out using the Opera system.
Welcome guests, answer inquiries, and handle incoming calls.
Prepare occupancy and guest reports.
Maintain daily group and individual arrival reports.
Inform guests about hotel rates and services, and create, cancel, and confirm reservations.
Check and manage room allocation.
Ensure compliance with key-control policies and manage guest safe-deposit boxes.
Coordinate with and assist the concierge in guest services, maintain knowledge of emergency procedures, evaluate credit-limit reports daily, and manage room availability.

Desired Qualifications

Additional languages are a plus.

Job Description

Evaluate everyday status of all hotel occupancy and coordinate with various departments e.g. reservation, sales and housekeeping to ensure optimal level of guest satisfaction.
Manage and greet all guests, monitor and resolve all requests.
Perform check IN/OUT of guests using Opera system.
Welcome and greet guests, answer inquiries and incoming calls.
Prepare occupancy and guests report
Maintain group and individual arrival report daily.
Inform guests of hotel rates and services and create/cancel/confirm reservations.
Check and manage room allocation.
Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests.
Coordinate and assist concierge in all services to guests and maintain knowledge on all emergency procedures and evaluate all credit limit report on everyday basis and manage room availability efficiently.

Qualifications

Work experience as a Hotel Front Desk Agent, Receptionist or similar role in UAE.
Proficiency in Opera and Microsoft
Fluency in English; additional languages are a plus
Excellent communication and organizational skills

Additional Information

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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