FirstEnergy

Investor-owned electric utility focusing on distribution

Distribution Technician 3 - PA Operations, Butler Service Center

Operations & LogisticsConfirmed live in the last 24 hours

Full-timeButler, PA, USANo salary listed

About the Job

Requirements

For Level I, 0–1 years of related work experience with a bachelor's degree, or at least 2 years of related work experience in lieu of a bachelor's degree.
For Level II, 1–2 years of related work experience with a bachelor's degree, or at least 3 years of related work experience in lieu of a bachelor's degree.
For Level III, 2–4 years of related work experience with a bachelor's degree, or at least 5 years of related work experience in lieu of a bachelor's degree.
A bachelor's degree is preferred in Engineering Technology or a related discipline for Levels I, II, and III.
Attend all required regulatory training.

Responsibilities

Demonstrate and direct a solid commitment to all aspects of safety.
Assist in providing information and responding to formal or informal PUC complaints, legislative complaints, and claims requests.
Schedule work and resolve issues in CREWs and FieldNet, and support other areas with CREWs, FieldNet, and ZCMW issues.
Work with the Call Center and Distribution Control Center to resolve issues.
Work with Electrical Construction and Maintenance (EC&M), designers, and line schedulers on design request issues and scheduling.
Work with customers on MRMX (Meter Mix) and MRFL (Foreign Load Requests) to set up appointments.
Coordinate with shared metering on MRFL/MRMX issues, meter reading to resolve access issues, and Asset Records on ZCMW (SAP Meter Allocation associated with a DR) and POFU (Power-on follow up) issues.
Work with line and EC&M departments, utilizing Click, to process line DRs and ZCMWs.
Work with Revenue Operations on dunning issues.
Work with Meter Services after linemen remove or exchange damaged meters in the field.
Assist in coordinating Distributed Generation (DG) customer meter work with Engineering and Design.
Assist with scripting issues and create the proper work type for CNET procedures for work requests with Engineering and Customer Contact Center.
Assist in plant-to-plant transfers to move inventory.
Create letters for access, bushes, or meter base problems for employees in other departments.
Review inventory levels and select appropriate materials.
Create meter SAP notifications and schedule field personnel to locate and investigate meters reported by meter readers and others.
Assist with processing case-by-case SAP notifications that do not process, including errors, field follow-up, billing problems, and research using county auditor websites to obtain public-record contact information for vacant properties.
Aid field personnel by contacting field crews, dispatching unsafe conditions and same-day orders, and answering telephone inquiries from field crews.
Address inactive meters in the field.
Assist during emergencies and storm-related activities and travel to off-site locations, FirstEnergy office locations, training facilities, and customer sites when requested.
Perform other related duties as assigned to meet ongoing organizational needs.

This job is responsible for Meter Services’ work for the Distribution function of the Company.

The level offered will depend on the selected candidate's experience, qualifications, and overall fit for the role.

Standardized Summary of Responsibilities: Meter Services

Demonstrate and direct a solid commitment to all aspects of safety.
Assist in providing information and/or responding to formal/informal PUC complaints, legislative complaints and claims requests.
Schedule work and resolve issues in CREWs and FieldNet; support other areas with CREWs, FieldNet and ZCMW issues.
Work with various groups on items such as:
Call Center and Distribution Control Center to resolve issues
Electrical Construction and Maintenance (EC&M), designers, and line schedulers for design requests issues and scheduling
Customers for MRMX (Meter Mix) and MRFL (Foreign Load Requests) to set up appointments
Shared metering on MRFL/MRMX issues, meter reading to resolve access issues, and Asset Records on ZCMW (SAP Meter Allocation associated with a DR) and POFU (Power-on follow up) issues
Line and EC&M departments (utilizing Click) for processing line DRs and ZCMWs.
Revenue Operations on dunning issues
Meter Services after linemen remove/exchange damaged meters in the field
Assist in coordinating Distributed Generation (DG) customer meter work with Engineering and Design.
Assist with scripting issues and create the proper work type regarding CNET procedures for work requests with Engineering and Customer Contact Center.
Assist in the performance of plant-to-plant transfer to move inventory.
Create letters for issues such as access, bushes, or meter base problems for employees in other departments.
Review inventory levels and select appropriate materials.
Create meter SAP notifications and schedule field personnel to locate and investigate meters reported by meter readers and others.
Assist with processing case-by-case SAP notifications that do not process (errors, field follow up, billing problems, research using county auditor website to obtain public record contact information for vacant properties etc.).
Aid field personnel such as contact with field crews, dispatch unsafe conditions and same day orders, and answer telephone inquiries from the field crews.
Address inactive meters in the field.
Assist during emergencies and storm-related activities and travel to various off-site locations as well as FirstEnergy office locations, training facilities and customer sites, when requested.
Attend all required regulatory training.
Other duties as assigned

Minimum Education and Work Experience (Level I):

Education		Related Work Experience*
Bachelor’s degree (preferred in Engineering Technology or related discipline)	+	0-1 years of related work experience
In lieu of a bachelor’s degree	+	Minimum of 2 years related work experience is required

Minimum Education and Work Experience (Level II):

Education		Related Work Experience*
Bachelor’s degree (preferred in Engineering Technology or related discipline)	+	1-2 years of related work experience
In lieu of a bachelor’s degree	+	Minimum of 3 years related work experience is required

Minimum Education and Work Experience (level III):

Education		Related Work Experience*
Bachelor’s degree (preferred in Engineering Technology or related discipline)	+	2-4 years of related work experience
In lieu of a bachelor’s degree	+	Minimum of 5 years related work experience is required

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

About the Company

FirstEnergy

Investor-owned electric utility focusing on distribution

FirstEnergy is an investor-owned electric utility that distributes electricity through its network of distribution companies. It focuses on delivering power to customers by maintaining and operating the grid, including power generation and energy services. The company uses an outage management system to let customers report and track outages, enabling faster identification and resolution of service disruptions. Customers manage their accounts through online portals that offer electronic billing (eBill) and multiple payment options. Mon Power, a subsidiary, serves about 395,000 customers in West Virginia, illustrating the scale of its operations. Compared with competitors, FirstEnergy emphasizes reliability, a large, integrated utility footprint, and digital tools for customers and outage management. Its goal is to provide dependable electric service, maintain and improve grid reliability, grow its customer base, and efficiently deliver energy services across its service territories.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Akron, OH
Founded: 1997

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