Global Medical Virtual Assistants

Client Services Manager

Customer SuccessConfirmed live in the last 24 hours

Full-timeQuezon, Philippines

About the Job

Requirements

A degree in a medical or healthcare-related field is preferred.
Preferably have three years of healthcare, medical management, or remote management experience and be familiar with operational processes.
Be highly proficient in written and spoken English.
Be able to work under pressure and alongside high-level professionals in a team environment.
Be a self-starter and highly motivated, focused, organized, and growth-minded.
At least one year of Training and Development experience is preferred but not required.
Be able to understand requirements and create solutions when necessary.
Be efficient with Microsoft Office applications and Google Suite.
Be open to working night shifts.
Meet the primary system requirements: an Intel Core i5-6000 (6th generation or higher) or AMD Ryzen 5 2000 series or higher processor; 8 GB RAM; Windows 11 64-bit or macOS Sonoma (14) or later; a USB headset with noise cancellation; and a camera capable of clear video output.
Have a backup system meeting the listed processor, memory, operating system, and optional USB headset requirements, or a UPS capable of powering the workstation for at least three hours and accepting the plugs needed for the devices and work environment.
Have a primary DSL or fiber internet connection with at least 100 Mb/s contracted speed and backup cellular internet with at least 20 Mb/s.

Responsibilities

Manage day-to-day planning, operations, and problem-solving for a team of Medical Client-VA pairs to meet client-required targets.
Partner with clients to create task lists that support productivity and profitability for their businesses and Client-VA pairs.
Work with clients to help grow their businesses using the services offered by Global Medical.
Manage Medical Client-VA pairs.
Manage clients and their needs with Global Medical’s services by mitigating concerns, anticipating growth, identifying patterns, handling situations, and managing high-level escalations and negotiations.

Desired Qualifications

Recommended system requirements are an Intel Core i7, i9, or Core Ultra processor or AMD Ryzen 7 3000 series or higher; 16 GB RAM; Windows 11 64-bit or macOS Tahoe or later; a USB headset with noise cancellation; and a camera capable of clear video output.
A recommended backup system meeting the listed processor, memory, operating system, headset, and camera requirements, or a UPS capable of powering the workstation for at least three hours and accepting the plugs needed for the devices and work environment.
A recommended primary DSL or fiber internet connection with at least 500 Mb/s contracted speed and backup internet with at least 20 Mb/s over cellular or wired connection.

Client Services Manager

Global Medical Virtual Assistants · Quezon, Philippines (Remote) · Full-time · Posted 2026-04-08

Salary: unknown currency 1,110,000–1,120,000

Workplace: remote

Department: Support

Description

A Client Services Manager manages and leads a team of virtual assistants, with the primary role of ensuring congruence between the virtual assistant’s performance and the clients’ expectations.

TASKS:

Managing the day-to-day planning, operations, and problem-solving of a team of Medical Client-VA pairs to meet with required targets set by clients as a Client Services Manager
Partnering with clients in creating task lists for productivity and profitability of their businesses and Client-VA pairs
Working with clients to help grow their businesses with the help of all services offered by Global Medical as Client Services Manager
Medical Client-VA management
Managing the clients and their needs with Global Medical’s services (Mitigating concerns, anticipating growth, identifying patterns, handling situations, high-level escalations, negotiations, etc.)

Requirements

QUALIFICATIONS:

A Degree in a medical or healthcare-related field is preferred
Preferably with three years of Healthcare/Medical Management/ Remote Management experience (Familiar with Operational Processes)
Highly proficient in the English Language (Both written and oral)
Can perform under pressure and work alongside high-level professionals in a team environment
Self-starter and highly-motivated
Is focused, organized, and has a growth mindset
At least one year of Training and Development experience (preferred but not required)
Ability to think outside the box: can understand requirements and create solutions if necessary
Must be efficient with MS Office applications and Google Suite
Open to working night shifts

MINIMUM SYSTEM REQUIREMENTS:

PRIMARY SYSTEM
Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 2000 series or higher
Computer Memory/RAM: 8.00 GB
Computer Operating System: At least Windows 11 64-bit or macOS Sonoma (14)
Headset: Any USB-type headset with noise-cancelling feature
Camera: Capable of a clear and crisp video output
BACK-UP SYSTEM
OPTION 1 (BACKUP SYSTEM):
Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 2000 series or higher
Computer Memory/RAM: 8.00 GB
Computer Operating System: at least Windows 11 64-bit or macOS Sonoma (14)
Headset: Any USB-type headset with noise-cancelling feature (Optional)
OPTION 2 (POWER SUPPLY - UPS):
Must be capable of powering your work station for at least 3 hours
Typically a device with 240Wh or higher will be sufficient
Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)
PRIMARY INTERNET CONNECTION
DSL / Fiber Connection - Minimum of 100mb/s contracted
BACK-UP INTERNET CONNECTION
Minimum of 20mb/s (Cell)

RECOMMENDED SYSTEM REQUIREMENTS

PRIMARY SYSTEM
Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 3000 series or higher
Computer Memory/RAM: 16.00 GB
Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
Headset: Any USB-type headset with noise-cancelling feature
Camera: Capable of a clear and crisp video output
BACK-UP SYSTEM
OPTION 1 (BACKUP SYSTEM):
Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 3000 series or higher
Computer Memory/RAM: 16.00 GB
Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
Headset: Any USB-type headset with noise-cancelling feature
Camera: Capable of a clear and crisp video output
OPTION 2 (POWER SUPPLY - UPS):
Must be capable of powering your work station for at least 3 hours
Typically a device with 240Wh or higher will be sufficient
Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)
PRIMARY INTERNET CONNECTION
DSL / Fiber Connection - Minimum of 500mb/s contracted
BACK-UP INTERNET CONNECTION
Minimum of 20mb/s (Cell or wired)

Benefits

RATE AND REWARDS:

Rate is as high as $1600 (USD) monthly
Employment Type: Independent Contractor
Free Training
Paid Time Offs
HMO Coverage
Optical Rewards
Performance-Based Increase
Permanent Work From Home

Apply

Apply at Global Medical Virtual Assistants

About the Company

Global Medical Virtual Assistants

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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