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KINEXON

Translates physical operations into digital twins.

Customer Success Manager - Sports Tech & Wearables

Customer SuccessPosted on Nov 13
Full-timeChicago, IL, USANo salary listed

About the Job

Requirements

  • A bachelor's degree in sports management, kinesiology, business, or a related field is preferred; relevant practical experience, including internships, collegiate athletics, coaching, or other customer-facing experience, will also be considered.
  • Experience in customer success, account management, or sports performance or technology is a plus; professional experience is not required, and the candidate should be motivated and able to learn and grow into the role.
  • The candidate must be based in the Chicago area or willing to relocate and must be able to work regularly from the Chicago office.
  • The candidate must be able to travel as needed for on-site visits and customer meetings.
  • The candidate should be comfortable working with data and spreadsheets; Salesforce or similar customer relationship management (CRM) experience is a plus but is not required.
  • The candidate should have an interest in sports, athlete performance, or sports technology.
  • The candidate should have strong written and verbal communication skills and be comfortable presenting to others.
  • The candidate should be organized, detail-oriented, and able to manage multiple client relationships simultaneously.
  • The candidate should be willing to learn, ask questions, and receive feedback.

Responsibilities

  • Support onboarding and training for new clients, helping performance staff, athletic trainers, and front office personnel use the wearable platform.
  • Serve as the day-to-day contact for an assigned group of accounts, answer questions, and route technical issues to the appropriate internal team.
  • Help monitor account health and usage data, and flag early signs of risk or opportunity to the team lead.
  • Maintain accurate client records, notes, and activity in Salesforce CRM.
  • Help build reports and presentations that translate athlete performance and usage data into actionable insights for clients.
  • Join client calls and, as experience develops, lead smaller check-ins and renewal conversations.
  • Work cross-functionally with Sales, Product, and Customer Support to ensure client feedback is shared internally.
  • Learn the fundamentals of GPS, LPS, and IMU hardware and software to explain how the technology supports athlete performance and safety.

Desired Qualifications

  • A bachelor's degree in sports management, kinesiology, business, or a related field.
  • Experience in customer success, account management, or sports performance or technology.
  • Experience with Salesforce or a similar customer relationship management system.

About the Company

KINEXON

Translates physical operations into digital twins.

Kinexon builds digitalization solutions that turn physical operations into digital twins to optimize, automate, and monitor processes in manufacturing, logistics, and sports. It uses a wireless plug-and-play location system to collect real-time data from assets and people and create digital representations for smarter decisions. It operates two divisions: Kinexon Industries for plant and production managers in automotive, aerospace, intralogistics, and machinery, and Kinexon Sports & Media for sports analytics and player tracking. Revenue comes from selling solutions and services, including SAP Store offerings like Order Tracking and Process Management, with a goal to drive digital transformation and sustainability across industries.

Company size
201-500
Company stage
Series A
Total funding
$146.5M
Headquarters
Munich, Germany
Founded
2012

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