Reservations Specialist

Job Description

As a Reservations Specialist your primary responsibility will be to handle reservations from Contracted and Non-Contracted Travel Agent/Tour Operator (TA/TO), ensuring a seamless booking process and delivering exceptional customer service to our partners. With your expertise in managing these bookings, you will play a key role in maximizing revenue and maintaining strong partnerships with them.

Reservation Handling:

• • Efficiently handle reservations received from Contracted and Non-Contracted Travel Agents and Tour Operators
  • Handle inquiries via phone, email, or other communication channels in a courteous and timely manner.
  • Gain a comprehensive understanding of each property's availability and effectively communicate it to partners.
  • Collaborate with hotels to ensure the proper handling of bookings and requests.
  • Arrival docs & rooming lists verification

Customer Service Excellence:

• • Provide outstanding customer service to our esteemed partners and guests, addressing their needs and inquiries with a high level of professionalism.
  • Pay meticulous attention to special requests and preferences to enhance guest’s overall experience.

Revenue Optimization:

• • Identify opportunities for additional services and amenities to enhance guest’s experience
  • Identify opportunities to sell higher room categories

Reservations System & Technology:

• • Make use of the reservation system [Opera Cloud] effectively to process bookings and maintain accurate records.

Reservation Policies and Procedures:

• • Uphold company policies and procedures tailored specifically for Contracted and Non-Contracted TA/TO bookings, ensuring strict adherence to CHML regulations and standards.

Team Collaboration:

• • Collaborate with other departments, such as Front Office, Sales and Marketing & Revenue Departments to ensure a seamless guest experience.
  • Communicate effectively with the reservations team to share insights, updates, and assist colleagues during peak periods.

Problem Resolution:

• • Address and resolve any challenges or issues promptly and professionally
  • Elevate complex or unresolved matters to the Assistant Reservations Manager or Reservations Manager as necessary

Additional Responsibilities:

• • Perform any other duties as assigned by Head of department to support departmental objectives and overall organizational goals.

Qualifications

CANDIDATE REQUIREMENTS

• • Higher education qualification equivalent in hospitality or related field
  • Previous experience in the Reservations department within a 4- or 5-star hotel is a must or within a Central Reservation Office (ideally)
  • English & French language proficiency is a must, both spoken and written
  • Familiar with Online Travel Agencies bookings
  • Knowledge of Opera
  • Knowledge of SynXis will be an advantage
  • Impressive time management and organisational skills
  • Dazzling telephone skills - Knowledge of LQA Reservations Standards will be an advantage
  • Extreme attention to details and ability to multi-task in a fast-paced environment are essential.
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of guest service

Benefits:

• • Free cafeteria: Say goodbye to boring lunchboxes! Enjoy free meals to tantalize your taste buds every day.
  • Gym facility: No need for a gym membership! Our office comes equipped with a gym to help you stay fit and healthy.
  • Dynamic work environment: Join the hustle and bustle! We're a high-energy team where each day brings exciting challenges.
  • Transportation: Leave commuting stress behind! Take advantage of our transportation program for a hassle-free journey to work.
  • Insurance and pension: We've got you covered for the future! With our comprehensive insurance and pension package, you can focus on your career with peace of mind.
  • Flexitime: Work on your own terms! Our flexitime policy allows you to balance work and life according to your schedule.

Additional Information

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.