Lead-Client Services

What is the Henry Schein ONE Way? Simply put, we care for each other. We treat each other with respect, kindness, gratitude, and awe. We welcome different viewpoints and encourage creativity. Henry Schein ONE believes that everyone has something amazing and unique to contribute, and we wouldn’t be Global Industry leaders today without all the individual contributions that bring our team together.

Our culture strives to provide a place where passion, individuality, autonomy, purpose and diversity succeeds. We strive to let you Schein because when you Schein so do we!

If you are still not sold on how great it is to be a Team Schein Member, then perhaps you need to hear about our Henry Schein Cares programs, team engagements, lunches, and extra wellness benefits. Or that our leadership encourages you to maintain a healthy work-life balance. There are so many perks too numerous to list. If you are intrigued, apply now, our Talent Acquisition team is excited to meet you!

***This position is Remote***

Job Summary

This position has a variety of duties largely centered on telephone support to provide support to clients seeking assistance with their website.  

Responsibilities include handle incoming client calls, emails, and support tickets from clients seeking assistance with their website while providing excellent customer service. Tasks include basic website content updates, photos, e-mail set-up, and support, etc. Conduct outbound calls regarding client education, billing, questionnaires, surveys and/ or approvals. Advise clients on their overall web presence and upsell on additional products, when appropriate. Perform quality assurance on client requests and new product releases.  

What you will do

• Provide exceptional customer service by handling incoming client calls, emails, and support tickets related to website assistance. 
• Perform basic website content updates, including photos and email setup/support. 
• Conduct outbound client calls for education, billing, questionnaires, surveys, and approvals. 
• Advise clients on their overall web presence and recommend additional services when appropriate. 
• Ensure quality assurance for client requests and new product releases. 
• Maintain clear and professional verbal and written communication to address client needs effectively. 
• Apply critical thinking to resolve client issues and inquiries. 
• Adapt to a dynamic work environment with changing priorities. 
• Utilize basic HTML knowledge to assist with website troubleshooting (recognition level only). 
• Stay knowledgeable about social media platforms, particularly Facebook for businesses. 
• Use Microsoft Office proficiently for daily tasks and documentation. 

Travel/Physical Demands

• Travel less than 10%. Office environment. No special physical demands required.

Qualifications

Must have:

• Typically 1 or more years of related experience.
• General education, vocational training and/or on-the-job training.
• Strong customer service skills, including, active listening, positive attitude and the ability to stay calm during stressful situations  
• Clear verbal and written skills aimed at understanding customers’ needs and providing appropriate resolution 
• Critical thinking skills 
• Flexibility to work in an ever-changing environment 
• Exceptional organizational skills and adaptability 
• Telephone-based client support or customer service experience 
• Basic HTML knowledge (Recognition, do not need the ability to write code) 
• Knowledge of Social Media (Facebook Businesses) 
• Proficient in Microsoft Office  

The posted pay for this position is $20/hr

What you get as a Henry Schein One Employee

• A great place to work with fantastic people.
• A career in the healthcare technology industry, with the ability to grow and realize your full potential.
• Competitive compensation.
• Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.

About Henry Schein One

Henry Schein One is the global leader in dental management, analytics,communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience.

Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.

Oneof many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah. To learn more, click here:2022 Best Companies To Work For | Henry Schein One

Henry Schein, Inc. and Henry Schein One, LLC are Equal Employment Opportunity Employers and do not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is unable to hire individuals residing in North Dakota, Hawaii, Puerto Rico, or other US Territories at this time.

What you get as a Henry Schein One Employee

• A great place to work with fantastic people.

• A career in the healthcare technology industry, with the ability to grow and realize your full potential.

• Competitive compensation.

• Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.

*Benefits may vary by location or status.

Henry Schein One is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.