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All Accor

Global hotel management, franchising, loyalty program

Responsable hébergement

Hotel Guest ServicesUpdated on Nov 11
Full-timeÎle-de-France, FranceNo salary listedIn-person

About the Job

Requirements

  • Successful experience in team management in hospitality, ideally in a similar role.
  • Speak French and English fluently; a second foreign language is an advantage.
  • Hotel management tools such as Opera Cloud and BackYou are beneficial to master.
  • Knowledge of yield management and performance indicators is beneficial.

Responsibilities

  • Organize the Reception and Housekeeping services and ensure service quality.
  • Manage relationships with the cleaning subcontractor and linen provider, monitor service delivery, conduct quality checks, and ensure contractual commitments are met.
  • Prepare and support brand and product audits and ensure internal audit procedures are applied.
  • Resolve customer complaints not resolved by the teams and provide prompt solutions.
  • Monitor, analyze, and respond to online customer reviews professionally and promptly.
  • Apply and enforce establishment safety rules, including fire safety and evacuation, and ensure cleanliness and the safety of property and people in the department.
  • Maintain dashboards covering revenue, occupancy rate, average rate, activity forecasts, and staffing schedules.
  • Analyze and manage department results, including room operations, linen, and expenses, and explain variances.
  • Prepare activity forecasts for the manager.
  • Contribute to the hotel's pricing strategy through yield management and set daily occupancy and average-rate targets.
  • Negotiate contracts with corporate clients.
  • Promote the ALL loyalty program and ensure its procedures are followed.
  • Ensure invoicing and payment procedures are followed.
  • Manage the Reception, Reservations, and internal Housekeeping teams of 18 employees.
  • Supervise recruitment, onboarding, training, and employees' professional development.
  • Supervise staff scheduling in line with activity forecasts.
  • Conduct annual and professional reviews, set individual objectives, and develop the department's training plan.
  • Train teams in sales techniques and ensure they apply them.
  • Ensure appropriate working conditions and a motivating working environment in the department.
  • Collaborate with other departments and participate in hotel projects such as renovations and changes to the accommodation offering.
  • Represent the ibis brand and embody its Heartist values of hospitality, kindness, and service passion.

Desired Qualifications

  • A second foreign language.
  • Mastery of hotel management tools such as Opera Cloud and BackYou.
  • Knowledge of yield management and performance indicators.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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