Telecom & Security Quality Assurance/Quality Control Project Manager - Q-Systems

Who we are:

As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be. 

Job Description

The Telecom & Security QA/QC Project Manager (Q-Systems) is responsible for leading quality assurance, quality control, commissioning readiness, turnover, and project execution activities for Telecom and Security systems across assigned data center development projects. This role serves as the primary quality representative throughout design, preconstruction, construction, commissioning, and operational turnover while ensuring projects are delivered safely, on schedule, within budget, and in accordance with QTS standards and operational requirements.

The Project Manager partners closely with Development, Design, Construction, Operations, Security, Connectivity, Commissioning Agents, General Contractors, Integrators, and Trade Partners to ensure Telecom and Security systems are designed, installed, tested, documented, and turned over in compliance with approved design documents, Basis of Design (BOD), project specifications, industry standards, and commissioning requirements.

This position requires a blend of technical expertise, project management leadership, quality oversight, stakeholder engagement, and operational readiness experience within mission-critical environments.

Essential Duties and Responsibilities

• Manage Telecom and Security quality activities across multiple projects and campuses while maintaining alignment with project schedules, budgets, milestones, and operational objectives.
• Serve as the primary QA/QC point of contact for Telecom and Security systems throughout design, construction, commissioning, and turnover.
• Develop, maintain, and communicate project quality plans, readiness milestones, status reports, issue logs, and executive-level project updates.
• Review design documents, Basis of Design (BOD), specifications, submittals, and construction documents to verify compliance with project requirements, industry standards, and QTS expectations.
• Participate in design reviews and provide feedback on quality, constructability, maintainability, commissioning readiness, and operational requirements.
• Review contractor and vendor QA/QC plans and ensure quality requirements are incorporated into project execution strategies.
• Perform field inspections and quality assessments to verify installations conform to approved drawings, specifications, manufacturer requirements, and established standards.
• Verify installation quality of structured cabling systems, fiber infrastructure, pathways, grounding and bonding systems, access control systems, CCTV systems, Telecom rooms, Security Equipment Rooms, MMRs, IDFs, MDFs, and OSP/ISP infrastructure.
• Identify quality risks, installation deficiencies, documentation gaps, and commissioning concerns early in the project lifecycle and drive corrective actions through closure.
• Establish and manage Telecom and Security Room Readiness programs, inspections, and milestone reviews.
• Coordinate readiness activities to ensure systems, documentation, testing requirements, and issue resolution activities are complete prior to commissioning.
• Support and witness testing and commissioning activities including fiber testing, copper testing, access control validation, camera verification, door hardware testing, integrated systems testing, and other acceptance activities.
• Manage quality observations, deficiencies, punch lists, corrective actions, and commissioning-related issues from identification through final resolution.
• Maintain project quality records, inspection reports, testing documentation, readiness reports, and turnover deliverables.
• Develop and distribute quality metrics, dashboards, readiness reports, and project status updates for project teams and leadership stakeholders.
• Collaborate with General Contractors, vendors, consultants, commissioning agents, and internal stakeholders to support project execution and issue resolution.
• Represent QTS Quality during OAC meetings, quality reviews, commissioning meetings, turnover discussions, and other project coordination activities.
• Ensure all turnover documentation, testing records, as-built drawings, commissioning reports, and operational deliverables are complete and accepted prior to project closeout.
• Promote a culture of quality, accountability, continuous improvement, and operational excellence across all phases of project delivery.
• Support the development and continuous improvement of Telecom and Security QA/QC standards, checklists, processes, and best practices.

Basic Qualifications

• Bachelor's degree in Engineering, Construction Management, Telecommunications, Information Technology, or a related field, or equivalent professional experience.
• Five (5) or more years of experience in Telecommunications, Security Systems, Construction Management, Quality Management, Commissioning, Mission Critical Facilities, or related infrastructure environments.
• Experience managing projects through design, preconstruction, construction, commissioning, and turnover phases.
• Strong understanding of structured cabling systems, fiber optic infrastructure, access control systems, video surveillance systems, and low-voltage construction practices.
• Experience reviewing construction drawings, specifications, submittals, testing documentation, and project deliverables.
• Working knowledge of industry standards including TIA, BICSI, NEC, and manufacturer installation requirements.
• Experience managing project schedules, budgets, issue resolution processes, and stakeholder communications.
• Demonstrated ability to lead multidisciplinary teams consisting of contractors, consultants, vendors, commissioning agents, and internal stakeholders.
• Proficiency with Microsoft Office Suite, Bluebeam, Autodesk Construction Cloud (ACC), Procore, CxAlloy, or similar project management and quality management platforms.
• Excellent written and verbal communication skills with the ability to effectively communicate with field teams, project leadership, and executive stakeholders.
• Ability to travel to project sites and perform field inspections within active construction environments.

Preferred Qualifications

• Experience supporting data center, mission-critical, healthcare, or other large-scale critical infrastructure projects.
• Experience leading Telecom and Security commissioning, room readiness, or turnover programs.
• Familiarity with access control platforms, video management systems, structured cabling testing, and commissioning workflows.
• Experience building and implementing QA/QC programs, standards, inspection processes, and operational readiness initiatives.

TOTAL REWARDS

This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

This position is Bonus eligible.

In addition to a variety of benefit packages, QTS goes above and beyond for our employees:

• Roth and Traditional 401(k) matching contributions with immediate vesting
• Every employee is bonus or commission eligible
• Generous PTO, Paid Volunteer Days Plus Floating Holidays
• Stock Purchase Plan (SPP)
• 11 paid Holidays Annually/Holiday compensation when worked
• Pet and Legal Insurance
• Q-Rest Sabbatical Program
• Q-Anniversary Service Award Program
• Parental Leave
• Military Benefits Package
• QTS Charitable Matching Gift Program
• QTS Scholarship for Employee Dependents
• QTS Crisis Fund
• Wellness Program
• Tuition Reimbursement Program

QTS is an Equal Opportunity Employer. Learn more: Equal Opportunity Employer/Veterans/Disabled

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.  We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.