Full-Time

Customer Support Specialist

Posted on 4/16/2024

Autotrader.ca

1,001-5,000 employees

Automotive marketplace and digital marketing solutions

Automotive & Transportation

Junior, Mid

Greater Toronto Area, ON, Canada

Required Skills

Sales

Communications

Quality Assurance (QA)

Customer Service

Requirements

Must be very detailed oriented and very customer focused
Must be organized and able to manage clients expectations
Be self-motivated and work individually and as a team
Have a sense of urgency to resolve and investigate issues
Able to work in a fast paced and deadline driven environment
Must have experience working on the phone, via chat and email support with customers
College diploma
Solid verbal/written communication skills
MS Office experience specifically Excel is essential
Previous customer service experience
Strong customer service skills
Strong analytical skills
Previous experience working with software systems (including CRM tools, data entry systems)

Responsibilities

Managing inbound communications (phone or email) from customers or dealer groups related to the set-up or amendment of contracts
Capture, process and QA all online products for the customer, including domain inquiries and set up
Communicate with the Sales team to provide follow up answers to billing questions or concerns raised by the customers
Generate reports from internal systems to validate billing information is processed for the customer
Respond to customer enquiries as needed

TRADER Corporation is a trusted Canadian leader in online media, dealer and lender services. The company is comprised of AutoTrader.ca, AutoSync and Dealertrack Canada. AutoTrader.ca (AutoHebdo.net in Quebec) offers the largest inventory of new cars and used cars in Canada, receiving over 25 million monthly visits to its marketplace. With over 3,500 subscribers and counting, AutoSync is the largest and fastest growing dealer and OEM software provider in Canada. The platform’s suite of connected automotive software solutions brings advertising, conversion and operational support together, synchronizing the entire retail process. AutoSync’s diverse range of offerings includes: vAuto, EasyDeal, xtime, Motoinsight, Activix, TAdvantage and TRFFK. Dealertrack is Canada’s largest automotive financing portal, enhancing efficiency and profitability for all major segments of the automotive, marine, recreational vehicle, motorcycle and powersport retail industries. Over 6.5 million credit applications are submitted via the Dealertrack Canada portal each year. Visit tradercorporation.com to learn more..

The role of the Customer Support Administrator is to provide customer-focused day-to-day support in relation to customers and dealer groups doing business with TRADER. This role will involve some contact with the customer for specific matters. The role will also include processing and setting up contracts and amendments, handling billing inquiries including processing and setting up billing for all online products. Other key responsibilities include capturing, managing and quality assurance of all products entered into the system for the customer. The Customer Support Administrator works closely with cross functional teams to ensure client contracts are uploaded and billed correctly.

What you’ll do…

-Managing inbound communications (phone or email) from customers or dealer groups related to the set-up or amendment of contracts.

-Capture, process and QA all online products for the customer, including domain inquiries and set up.

-Communicate with the Sales team to provide follow up answers to billing questions or concerns raised by the customers.

-Generate reports from internal systems to validate billing information is processed for the customer.

-Respond to customer enquiries as needed.

What you bring to the table…

- Must be very detailed oriented and very customer focused

- Must be organized and able to manage clients expectations

-Be self-motivated and work individually and as a team

- Have a sense of urgency to resolve and investigate issues

-Able to work in a fast paced and deadline driven environment

-Must have experience working on the phone, via chat and email support with customers

Must have…

- College diploma

- Solid verbal/written communication skills

-MS Office experience – specifically Excel is essential

- Previous customer service experience

- Strong customer service skills

-Strong analytical skills

-Previous experience working with software systems (including CRM tools, data entry systems)

What’s in it for you…

-We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.

Fitness and wellness

-We provide discounts to nation-wide gyms, onsite gyms (when we’re in the office), an Employee and Family Assistance Program, as well as a virtual wellness program.

Benefits from Day 1

-Gym discounts

-Local in-office free gyms

-Employee and Family Assistance program

-Weekly virtual wellness events

-In addition to in-house training, we provide an annual lifestyle allowance of $1500 so you can grow your skills.

-Conferences & training budget

-Regular internal training programs

Financial planning

-Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection.

Competitive salary

-Annual bonus structure

-3% CPP matching

Autotrader.ca

View

Website

View Company Profile

AutoTrader.ca is renowned for its comprehensive automotive marketplace and integrated digital solutions, including dealership websites and inventory management. This company excels in delivering a seamless digital retail experience that connects consumers with a broad spectrum of new and used car options, while also providing dealers with top-tier advertising services and valuable data insights. With a focus on enriching the buyer and seller experience through technology, this is a premier destination for professionals seeking to innovate in the automotive industry.

Company Stage

N/A

Total Funding

N/A

Headquarters

Toronto, Canada

Founded

1975

Growth & Insights

Headcount

6 month growth

↑ 0%

1 year growth

↑ 11%

2 year growth

↑ 25%