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City Wide Facility Solutions Houston

Facility management with scheduling 20+ services

Janitorial Quality Assurance Manager

Janitorial ServicesConfirmed live in the last 24 hours
Full-timeBaltimore, MD, USA

About the Job

Requirements

  • A high school diploma or equivalent experience in the commercial janitorial services industry is required.
  • Two to three years of prior management experience, including coaching, motivating, and developing other individuals, is required.
  • Building, facilities, janitorial, or similar industry experience is a plus.
  • Strong planning and organization skills and attention to detail are required.
  • Excellent communication and interpersonal skills are required.
  • The candidate must be innovative and strive for continuous process improvement.
  • Reliable transportation and proof of continuing vehicle insurance are required.
  • The role requires constant sitting, bending, standing, and walking, and the ability to lift up to 25 pounds.

Responsibilities

  • Develop and maintain productive working relationships with Independent Contractors by communicating client priorities and collaborating on problem-solving.
  • Review scopes of work and ensure quality assurance for each account to retain existing business and gain new business.
  • Communicate daily with the Manager about issues requiring immediate attention, including the nightly recap.
  • Recommend Independent Contractor work assignments, manage work to client standards and company guidelines, and recommend actions.
  • Manage inspections, customer complaints or requests, and new account starts and restarts.
  • Execute the New-Start Policy, Customer Complaint Policy, Four Star Policy, and other policies and procedures.
  • Ensure Independent Contractors comply with authorized and approved cleaning tools and equipment requirements and use them properly.

Desired Qualifications

  • Bilingual capability would be a plus.

About the Company

City Wide Facility Solutions Houston

Facility management with scheduling 20+ services

City Wide Facility Solutions Houston coordinates and manages building maintenance for property owners and managers. It offers scheduling and oversight of 20+ interior and exterior services through a nationwide network of franchise locations, helping clients handle facility needs without juggling multiple vendors. The service works by acting as a single point of contact that plans, schedules, and monitors maintenance tasks across trades, simplifying coordination for clients. The company differentiates itself through its large franchise network and central scheduling model, which lowers time, stress, and resource demands for facility management. Its goal is to provide a reliable, one-stop facility management solution that streamlines upkeep for buildings and continuously expand its franchise footprint across the U.S. and Canada.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Lenexa, KS
Founded
2001

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