Cashier Analyst

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission.

At Howard University, we prioritize well-being and professional growth.

Here is what we offer:

• Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support
• Work-Life Balance: PTO, paid holidays, flexible work arrangements
• Financial Wellness: Competitive salary, 403(b) with company match
• Professional Development: Ongoing training, tuition reimbursement, and career advancement paths
• Additional Perks:Wellness programs, commuter benefits, and a vibrant company culture

Join Howard University and thrive with us!

https://hr.howard.edu/benefits-wellness

We are seeking a detail-oriented Cashier Analyst to support University cashiering, student account and third-party operations through payment processing oversight, cashier and deposit reconciliation, exception and variance research, unapplied payment analysis, account adjustments, and daily financial reporting. This role partners with Bursar leadership and University departments to improve transaction accuracy, resolve payment discrepancies, strengthen internal controls, support audit compliance, and enhance service to students and departmental customers.

NATURE AND SCOPE:

Reporting to the Manager of Cashiering and Accounting, this position ensures high-quality financial controls, payment processing, timely reconciliation, and strong customer service in support of the University’s goals for compliance, operational excellence, and student success. The role is critical to the continued optimization of the Bursar Office and Workday Student Financials following Howard University’s recent system implementation.

PRINCIPAL ACCOUNTABILITIES:

• Monitor daily cashiering and payment activity and identify exceptions, including voids, reversals, refunds, duplicate transactions, returned payments, chargebacks, and unusual account activity.
• Reconcile cashier sessions, electronic payments, wire transfers, safe counts, departmental deposits, payment batches, bank deposits, and general ledger activity; research and resolve overages, shortages, and posting variances.
• Support end-of-day close activities by balancing cashiering system reports to cash, check, credit card, electronic payment, and other tender totals.
• Receive, verify, and accurately post student and departmental payments, including cash, checks, credit and debit cards, electronic payments, wire transfers, and third-party payments.
• Analyze unapplied payments, suspense items, aging transactions, returned items, and account exceptions; coordinate corrections, transfers, and adjustments with Student Accounts, Third Party, Veterans Office, Accounting, Financial Aid, and other University offices.
• Review and validate supporting documentation for refunds, reversals, adjustments, returned payments, cash disbursements, and other cashiering transactions to ensure proper authorization and policy compliance.
• Prepare and distribute daily, weekly, and monthly reports on cashier activity, deposit status, reconciliation results, variance trends, aging items, and compliance metrics.
• Maintain accurate cashiering records, audit trails, deposit documentation, and retention files; support internal and external audits by providing transaction details, documentation, and research findings.
• Maintain cashiering master data and system configurations as assigned, including tender types, merchant accounts, cashier assignments, and user access; test updates and escalate system issues to the appropriate technical support team.
• Assist with cashier training and coaching on payment processing, cash controls, system procedures, documentation standards, and University policy requirements.
• Partner with Bursar leadership and University departments to recommend process improvements that reduce errors, strengthen internal controls, improve reconciliation timeliness, and enhance service delivery.
• Respond to student and departmental inquiries regarding payments, receipts, deposits, refunds, and account activity; research issues and escalate complex matters when appropriate.
• Provide backup cashier coverage during peak registration and payment periods while maintaining security, accuracy, confidentiality, and customer service standards.

CORE COMPETENCIES:        

• Financial and Analytical Expertise
• Accuracy and Attention to Detail
• Student-Centered Customer Service
• Workday Systems Proficiency
• Collaboration and Communication
• Process Improvement
• Compliance and Internal Controls
• Problem Solving and Accountability
• Operational Excellence

MINIMUM REQUIREMENTS:

• Bachelor’s degree in accounting, finance, business administration, or related field.
• 3–5 years of accounting experience, including reconciliations and general ledger work; higher education experience preferred.

• Experience with cashiering, payment processing, deposits, reconciliations, refunds, returned payments, or related financial operations.
• Strong attention to detail and ability to perform mathematical calculations accurately and analyze financial transaction data.
•  Ability to use analytical skills with the ability to research transactions, identify discrepancies, and follow issues through resolution using reports and supporting documentation.
• Intermediate spreadsheet skills, including the ability to use Excel formulas, sorting, filtering, and pivot tables.

• Integrity and discretion when handling confidential student, financial and payment information.
• Ability to perform basic math accurately and systematically.
• Strong customer service and communication skills.
• Attention to detail and reliability (punctual, dependable attendance).
• Ability to learn and follow procedures, including cash-handling.

• Experience with cash office functions (safe balancing, deposits, armored carrier preparation, bank reconciliation).

• Strong organizational skills and the ability to manage multiple priorities and meet established deadlines.
• Working knowledge of loss-prevention controls, audit readiness, and policy compliance.
• Ability to work independently while also collaborating effectively with colleagues and University departments.
• Prior experience in a high-volume environment and with de-escalating customer concerns.

• Demonstrate reliability, professionalism, sound judgment, and accountability.

Compliance Salary Range Disclosure

Compensation Range: $60,000 - $65,000