D

D-ploy

IT infrastructure services and management consulting

Desktop Support Technician

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeNorderstedt, GermanyNo salary listed

About the Job

Requirements

  • At least 2 years of experience in desk-side or on-site IT support is required.
  • Strong knowledge of Microsoft Windows, Microsoft Office, and common business applications is required.
  • Analytical ability and troubleshooting competence are required.
  • Fluent German is mandatory; English is advantageous.
  • Willingness to work on-site in Norderstedt five days per week is required.
  • Willingness to participate in on-call duty one to two times per month is required.
  • A current police clearance certificate must be provided.

Responsibilities

  • Build, configure, and deliver PCs and laptops to end users, both on-site and remotely.
  • Install and set up new workstations, including operating systems, standard software, and business applications.
  • Collect, replace, and retrieve hardware as part of refresh and break/fix processes.
  • Analyze and resolve hardware and software problems on Windows workstations.
  • Support users after device setup and handover.
  • Handle desk-side support requests and incidents with a strong service orientation.
  • Participate in on-call duty approximately one to two times per month.

Desired Qualifications

  • English language skills are advantageous.

About the Company

D-ploy

IT infrastructure services and management consulting

D-ploy provides IT engineering and consulting services for global and regional customers, focusing on operational IT infrastructure, service management, program and project management, and quality management. It delivers both standard and tailored solutions to help clients achieve business goals, using established frameworks and certifications to ensure quality, reliability, and security. The company differentiates itself with a pragmatic, business‑oriented approach and long‑term partnerships, supported by a Europe/US cross‑regional footprint and a strong emphasis on customer needs. Its goal is to make IT an enabler of business value, improve work efficiency, and maintain compliant, dependable IT services while expanding expertise and geographic reach.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Lörrach, Germany
Founded
2007

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