Full-Time
Servicenow Architect
Posted on 12/13/2025
Kyndryl
10,001+ employees
Managed IT infrastructure and cloud services
No salary listed
Mumbai, Maharashtra, India + 5 more
More locations: Hyderabad, Telangana, India | Pune, Maharashtra, India | Chennai, Tamil Nadu, India | Noida, Uttar Pradesh, India | Bengaluru, Karnataka, India
In Person
 Software Engineering (1) |
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- 8+ years of ServiceNow experience as architect with ServiceNow CTA certification.
- ServiceNow Architect should have excellent knowledge on Service Now Module: ITSM, ITOM, HR, App Engine, Portal. Core Services: Service Catalog, Service Level, CMDB / CSDM/Now Assist/Agentic AI.
- A proven track record of delivering complex technology projects on the ServiceNow platform on time and on budget as a Architect.
- Proficient in data model design including design of entity relationships, data flows and conceptual and logical data models, data dictionaries.
- Proficiency in data modelling/migration/integration, data privacy and security regulations, Common Service Data Model (CSDM), SQL stored procedures, indexing, performance analytics, designing dashboards and reports.
- Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages.
- Deep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.
- Strong understanding of the ServiceNow platform and its functionalities.
- In-depth knowledge of performance tuning in ServiceNow, ability to troubleshoot and identify bottlenecks, establish RCA for system performance issues, and experience in improving overall system performance.
- An excellent communicator with the ability to talk on a process level with clients and manage the direction of a distributed development team.
- Project management and problem-solving expertise.
- Business acumen and ability to translate business needs into technical solutions.
- Adaptability and willingness to learn new technologies.
- Lead the ServiceNow solution architecture design and enhancement activities across Enterprise ServiceNow program of work, ensuring the technical integrity of any ServiceNow projects.
- Identify ServiceNow implementation best practices, value realization criteria and industry benchmark in alignment with business objectives and priorities.
- Participate in governance process and assist with evaluation of new requirements against ServiceNow platform architecture, platform capabilities, and best practices.
- Assures technical integrity of proposed solutions by ensuring that co-ordination, Organization’s governance and change control are applied to technical specifications and to the technical infrastructure. Advises on the impact of design options to related programs and on the process for assessing such impact.
- Provide advisory and insights on continuous improvement for ServiceNow implementation as well as new applications/ application enhancements, ensuring platform health and staying current with ServiceNow evolving product and architecture framework. Guide remediation of work that do not align with ServiceNow best practice.
- Defines, guides, and supports the execution of your technical governance processes
- Helps develop standards and practices for maintaining the ServiceNow architecture model
- Assists in developing standards and practices for maintaining the health of the ServiceNow platform
- Supports design and implementation of a platform operating model to achieve your desired outcomes and foster end-user adoption
- Provides technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices
- Guides ServiceNow Platform design, including considerations for integration and performance
- Assesses architecture and solution designs to support your objectives, including alignment with ServiceNow implementation best practices
- Offers guidance on prototyping and accelerating time from design to deployment
- Provides technical guidance in platform development and platform-wide solutions
- Completion of IT Service Management (ITSM) Professional Plus Suite
- Servicenow implementation Specialist – ITSM (CIS-ITSM), and Certified Application Developer (CAD)
Kyndryl provides managed IT infrastructure services for large enterprises, helping them run and modernize their technology environments. Its offerings cover cloud adoption, cybersecurity, security operations, and digital workplace services, all delivered under long-term managed-service contracts. The company works by partnering with major technology providers (including Microsoft) to offer integrated, end-to-end solutions, often complemented by a new security operations center (SOC) and other security capabilities. This focus sets it apart from competitors through scale, enterprise-grade governance, and a history rooted in IBM’s infrastructure services, now independent but aligned with large technology partners. The goal is to support digital transformation by providing reliable, scalable, and secure infrastructure management that enables enterprises to operate efficiently and securely in a cloud-enabled world.
Company Size
10,001+
Company Stage
IPO
Headquarters
New York City, New York
Founded
2021
Simplify's Take
What believers are saying
- Sovereignty services capture revenue as 83% of leaders prioritize repatriation per 2026 Readiness Report.
- India MeitY empanels Kyndryl for AI rollout across government departments in seven service categories.
- Google Cloud partnership expands distributed cloud for AI-ready sovereign modernization in 60 countries.
What critics are saying
- Job cuts from 73,000 employees disrupt services and drive client exodus by fiscal 2028.
- TCS undercuts Kyndryl at 4 million rupees monthly on India AI contracts eroding market share.
- Internal control weaknesses delay filings and trigger SEC fines consuming $200M severance cash.
What makes Kyndryl unique
- Kyndryl Sovereignty Solutioning assesses IT dependencies for business continuity amid rising repatriation needs.
- Kyndryl Digital Twin on Microsoft Foundry predicts workplace tech failures using agentic AI proactively.
- Kyndryl Agentic Service Management transitions enterprises to autonomous AI workflows with ISO 42001 maturity models.
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Benefits
Professional Development Budget
Hybrid Work Options
Company News
Kyndryl has launched Sovereignty Solutioning, a suite of advisory, implementation and managed services designed to help organisations manage dependencies and maintain business continuity across complex IT environments. The offering includes a new Sovereignty Readiness Assessment that evaluates data, operational and technical domains to identify risks and create implementation roadmaps. The services combine consulting, engineering and operational capabilities to design sovereignty-ready architectures and operate under sovereignty constraints with appropriate controls. According to Kyndryl's Readiness Report, 83% of business leaders say sovereignty and repatriation considerations have grown more important in the past year. The assessment identifies sovereignty gaps and translates them into sequenced options, addressing emerging areas including AI, where organisations must consider data flows for training and inference whilst maintaining operational auditability.
Kyndryl predicts tech gremlins with Digital Twin solution. April 10, 2026 Built on Microsoft Foundry, the new solution analyses data from devices to predict tech problems before they occur, saving employees time and frustration Kyndryl, an IT infrastructure provider, is helping organisations to avoid workflow disruption by anticipating and resolving technology issues with its new capability, Kyndryl Digital Twin for the Workplace. The Kyndryl Digital Twin for the Workplace is built on Microsoft Foundry and combines predictive intelligence, automation and operational insight, all with the aim of improving the employee experience through automated IT service operations. Digital twins enable organisations to collect both real-time and historical data from across the system. In an AI-infused cloud environment, an enterprise can then deploy agentic AI to analyse operational patterns and predict likely points of failure or user frustration that support staff can then address proactively. The Kyndryl solution detects and addresses employee technology issues proactively by analysing signals from employee devices, applications and workplace locations. It then automatically triggers alerts, recommends corrective actions, and dispatches support resources before a system fails. Agentic AI can also use the digital twin data to anticipate heightened system demand - such as seasonal or weather-based surges in the travel and hospitality industries - and activate or route the necessary resources to keep things moving smoothly for workers and customers. In these types of situations, the combination of agentic AI and digital twins progresses beyond simple automation into the realm of predictive analysis and corrective action. "As a company, we sit squarely at the intersection of people, places and technology, where real work happens, not just systems," says Michael Przytula, SVP and the Global Digital Workplace Services Lead at Kyndryl. "At Kyndryl, Technology Magazine is moving beyond reactionary support toward predictive experience engineering, turning experience data into foresight and real business impact from day one. "This isn't just about optimising tools; it is about elevating human work itself, anticipating friction before users feel it, mobilising insights into action and unlocking value that transforms how organisations work in the real world." The aim of the game: no more tech disruptions. Kyndyrl aims to help enterprises predict and resolve technology problems before they arise, rather than only discovering a tech issue after employees are impacted, which leads to lost productivity, frustrated workers and disrupted operations. Take the example of a minor tech disruption in an airport. A slow or unstable gate agent workstation can force employees to move terminals to keep flights on schedule, which isn't helpful for staff or customers. The Kyndryl Digital Twin for the Workplace creates a virtual representation of how work happens across an organisation. Michael adds: "Digital workplace systems are part of any organisation's core operational infrastructure. Productivity stops when these systems fail, with a direct and immediate impact on the enterprise and its customers. "Therefore, it's essential for managers to be able to spot impending challenges before they occur. A digital twin of a workplace system gives organizations a clear view across their entire systemic landscape. "The digital twin can pinpoint areas of compromised performance - whether at the departmental level, issues with specific technologies, or even a specific user who's having a degraded experience." Backed by Microsoft tech. The Kyndryl Digital Twin for the Workplace is powered by Microsoft's Azure cloud platform and uses Microsoft Foundry to orchestrate its advanced AI capabilities. The combination of Kyndryl's deep expertise in digital workplace operations and Microsoft's AI platform allows organisations to move beyond experimentation and implement production-ready, AI-driven workplace solutions right away. "Predictive, AI-driven operations - built on Microsoft Foundry - means fewer disruptions, better experiences and real productivity gains for enterprises to enable their employees to do their best work," writes Alice Boyce, Director of Global Alliances Marketing at Kyndryl, on LinkedIn. This offers significant advantages to customers, including Agentic AI optimisation, where AI agents autonomously identify technology issues, recommend the precise fixes and validate the outcomes without human intervention. Plus, customers gain location-aware workplace health, which provides real-time visibility into the digital performance of specific offices or geographic regions. Finally, the solution delivers smarter asset and logistics planning by integrating with inventory and supply chain systems to predict future hardware refresh needs and optimise stock placement. Executives. * Alice Boyce Director, Global Alliances Marketing * Michael Przytula Senior Vice President, Global Digital Workplace Practice Lead Company portals.
India taps six firms for government AI rollout. India's Ministry of Electronics and IT has empanelled Tata Consultancy Services, Innefu Labs, CoRover, Cactus Communications, Kyndryl, and NEC Corporation to develop and deploy AI tools across government departments. The work will be carried out under a two-year framework initiated by the National e-Governance Division. More than 80 companies bid for the framework, which covers seven service categories. It aims to create a pool of AI and machine learning talent for projects such as chatbots, model fine-tuning, pilot programs, and inference infrastructure. Innefu Labs was the lowest bidder for on-demand AI manpower at around 4 million rupees (US$43,000), while TCS bid around 4.2 million rupees (US$45,000). The shortlisted firms must match the lowest price. Food for thought. Implications, context, and why it matters. This empanelment suggests a price-driven approach to public sector AI. * More than 80 companies competed, which signals heavy demand for government AI work in India 1. * The framework asks shortlisted firms to match the lowest discovered price for on-demand AI manpower, around 4 million rupees (US$43,000) a month, which puts budget control at the center 1. * The price-match requirement limits premium pricing by large IT services companies like Tata Consultancy Services (TCS) and supports a steady, low-cost talent pool for chatbots, model fine-tuning, pilots, and inference infrastructure 1. The government's pricing model could create ripple effects in the tech industry. * A low, fixed benchmark for on-demand AI manpower could push down service fees, plus some private-market salaries, by giving buyers a new reference point 1. * Over the next two years, the six empanelled companies may gain an edge, which could concentrate government AI work and leave out many of the other bidders 1. * If this approach works, other government technology contracts may adopt it, reshaping competition between smaller low-cost firms and bigger incumbents 1. Recent TCS developments. Stay updated on the go with our mobile app. Get latest insights with smoother, more personalized experience through TIA mobile app. How would you feel if you could no longer use Tech in Asia? Share, tag us, and land on our Wall of!
Kyndryl is launching a new service to help companies manage AI agents and improve returns on their technology investments, according to CEO Martin Schroeter. Speaking on Bloomberg Tech, Schroeter emphasised the importance of proper AI control as organisations increasingly deploy AI agents across their operations. The service aims to address growing demand from companies seeking to maximise value from their AI implementations whilst maintaining appropriate oversight and governance.
Kyndryl has launched Agentic Service Management, a framework combining maturity models, assessments and implementation blueprints to help enterprises transition from traditional IT operations to autonomous, AI-driven workflows. The offering addresses a critical gap: whilst over two-thirds of organisations invest heavily in AI, nearly half struggle to achieve returns because their governance and controls remain rooted in pre-AI systems. The service, available through Kyndryl Consult, evaluates organisations' readiness for agentic operations against standards including ISO 42001, providing gap analyses and phased roadmaps. Kyndryl is applying the framework internally through Kyndryl Bridge, building on its existing automation foundation that executes nearly 200 million automations monthly across more than 8,000 certified playbooks. The company also offers Agentic AI Digital Trust as a standalone security-first framework for managing AI agent operations in regulated industries.