IT Systems Engineer
Posted on 3/14/2024
Betterment

201-500 employees

Digital platform for guided investing and savings management.
Company Overview
Betterment stands out as a leading fintech company due to its comprehensive financial management services, including cash management, guided investing, and retirement planning, all under a fiduciary model, ensuring they act in the best interest of their clients. Their unique approach to investing, which utilizes low-cost ETFs and adjustable risk profiles based on individual goals and timelines, offers a competitive advantage in the market. Additionally, their culture of transparency and customer-centricity, as evidenced by their effortless sign-up process, goal-setting tools, and high-yield cash accounts, makes Betterment a desirable workplace for those passionate about making financial growth accessible to all.
Financial Services
Data & Analytics

Company Stage

Series F

Total Funding

$448M

Founded

2010

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

9%

1 year growth

10%

2 year growth

9%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Bash
Microsoft Azure
Python
Communications
Atlassian
Git
AWS
Google Cloud Platform
CategoriesNew
IT & Security
Cybersecurity
System Administration
Requirements
  • Minimum 4 years of experience managing SaaS tools and Mac endpoints
  • Strong experience managing and supporting MacOS user environments, Okta, Google Workspace, Jamf, Slack Grid, Zoom, Duo or other comparable SaaS technologies
  • Deep knowledge of Apple/Mac-specific technologies: system extensions, PPPC, configuration profiles, security context, login / boot process, file system, permissions, SIP, MDM, packaging, etc.
  • Proficient in scripting (bash/shell, Python, and/or Ruby), familiar with CI/CD and automated testing tools; and experienced with version control tools such as Git
  • Experience with web services, rest APIs, cloud workflow and data integration tools such as BetterCloud, Zappier, SnapLogic, or MuleSoft
  • Skilled in confidentially handling sensitive information, effective in both independent and team settings, with strong communication skills and experience in technical documentation development
  • General knowledge of AWS, and/or experience with other cloud service providers: GCP, Azure
  • General experience with MFA tools such as Duo, Okta Verify
Responsibilities
  • Serve as a technical resource for the IT Systems/Infrastructure team, and technical partners for our cross-functional collaborators
  • Assist in administration, documentation, maintenance and monitoring of Google Workspace, Okta, Slack, Zoom, Atlassian suite
  • Partner up with other business units on SaaS integrations and their technical projects
  • Act as one of our macOS and Jamf Pro subject matter experts and help maintain our current Jamf Pro infrastructure, as well as architect improvements based on Betterment’s growth and security requirements
  • Identify, propose, develop, evaluate, and implement solutions that solve technical areas of operation while maintaining compliance requirements; delivering stable, and reliable systems and services that improve everyday tasks for Betterment’s workforce
  • Partner with the Security and Risk Teams to maintain our endpoint security baseline and ensure quick response to critical vulnerabilities
  • Using alerts, create or update automations using Okta Workflow or BetterCloud
  • Work on SOC audits to ensure IT is following guidelines and making sure administrators/owners of systems are accounted for
  • Monitor, troubleshoot and resolve incidents related to our SaaS services and applications making configuration changes as required following our Change Management Process
  • Assure hardware, software, and services are provisioned, documented, patched, and otherwise maintained in accordance with organizations policies and procedures
  • Respond to business-critical emergencies both during and after business hours
  • Participate in an on-call rotation, providing exceptional support to the organization outside of regular business hours
  • Attend conferences or classes to further your skills and knowledge