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PDS Health

Integrated healthcare support company

Healthcare Coordinator

Full-TimeDeadline 9/23/27
$17.25 - $24.25/hr
Entry
Queen Creek, AZ, USA
In PersonTravel might be required between offices.
Medical, Clinical & VeterinaryClinical Support & Patient Administration

About the job

Requirements
  • A high school diploma or general education degree (GED) is required.
  • Travel might be required between offices.
  • Knowledge of office practices, technology applications, and patient insurance is required.
  • The role requires being results-oriented, setting realistic goals, meeting commitments, prioritizing daily work, and persisting to achieve results.
  • The role requires serving as a patient advocate by being flexible, adaptive, empathetic, passionate, and ethical.
  • The role requires data-driven decision-making, attention to detail, organization, structure, comprehensive knowledge of operational processes, and computer proficiency.
  • The role requires financial acumen, including understanding profit drivers, using metrics, building the financial understanding of team members and clinicians, and understanding local market drivers and competition.
  • The role requires listening to and observing behavior and creating a win-win need for change.
  • The candidate must be self-motivated, reliable, and able to work independently and as part of a team.
  • The candidate must be able to multitask effectively without compromising work quality.
  • The role requires interpersonal, oral, and written communication skills.
  • The candidate must be able to handle and maintain the confidentiality of patient records.
  • The candidate must be organized and detail-oriented and able to work in a fast-paced environment.
Responsibilities
  • Partner with supported dentists to gain patients’ financial commitment to begin the diagnosed course of treatment.
  • Understand and use financial options to support case acceptance, educate patients on treatment choices, overcome common patient objections, and proactively keep dentists’ schedules productive.
  • Support each patient in a consultative and educational manner while consistently supporting the patient experience and creating long-term patient relationships.
  • Model company culture, values, standards, and operational best practices based on the We Believe Behavioral Framework.
  • Achieve proficiency in the PDS system, tools, skills, and resources to help patients make the best decision for their wants and needs.
  • Execute the Healthcare Coordinator handoff in partnership with each clinician for every exam patient.
  • Serve as a subject matter expert on available financial options so patients can choose treatment suited to their budget.
  • Professionally overcome common patient objections to starting treatment.
  • Obtain necessary insurance pre-authorizations for patients who need them before treatment is completed.
  • Ensure the office exemplifies the Comprehensive Care Model and make referrals outside the office as needed.
  • Participate in daily morning huddles, monthly team meetings, and other required meetings.
  • Understand business imperatives and how the role directly affects metrics and results.
  • Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the brand.
  • Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
  • Maintain a professional appearance and demeanor in accordance with company policies and address others professionally and respectfully.
  • Ensure compliance with company policies and applicable state, federal, and other regulatory requirements.
  • Perform other duties and responsibilities as assigned.
Desired Qualifications
  • Prior coursework or on-the-job training in dentistry, insurance, or business.

About the company

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PDS Health

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PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.

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