Full-Time

Manager – GTM Systems

Updated on 5/17/2024

Plaid

1,001-5,000 employees

Secure financial data connectivity platform

Data & Analytics

Financial Services

Senior, Expert

Remote in USA

Required Skills

Management

Salesforce

Requirements

10+ years in a technology role as either a project manager, administrator, or developer
5+ years experience managing Salesforce
3+ years of people management and team leadership experience
Track record of building and maintaining productive relationships with senior leadership
Strong stakeholder management skills
Strong analytical and technical skills
Strong project management skills
Proven track record of scaling team efficiency and impact
Quote-to-Cash and CPQ experience is strongly preferred

Responsibilities

Initiating, managing, and successfully executing new, cross-functional technology-transformation initiatives
Improving team operational efficiency and productivity process and technology
Collaborating with a variety of cross-functional leaders
Maintaining a strong, clear view of operational issues most critical to Plaid’s success
Developing and tracking key KPIs to drive execution and identifying opportunities for operational improvement
Staying hands on when necessary and playing a key role in driving the successful completion key projects
Managing, coaching, and mentoring a team of high-performing individual contributors
Recruiting and building a best-in-class GTM Systems team at Plaid

At Plaid, our mission is to unlock financial freedom for everyone. There has never been a better time than now to start building the future of fintech with us. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, and Betterment, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. #LI-Remote

The Business Systems team utilizes a variety of enterprise tools and solutions to solve many of Plaid’s most important operational issues. In addition to maintaining Plaid’s Salesforce and Zendesk instances, this team is also responsible for many of Plaid’s most business-critical applications and tooling, such as Lead Scoring, PRM, CPQ, Contract Management, and Support Systems.

As a GTM Systems Manager, you will closely collaborate with cross-functional stakeholders to plan and manage our Salesforce and Zendesk product roadmap. You will be responsible for tackling business-critical problems that can be solved by our enterprise technology stack and identifying new technology required to solve issues efficiently. You will enable the Business GTM Systems Technology team to scale to meet the needs of an evolving business.

Responsibilities:

Initiating, managing, and successfully executing new, cross-functional technology-transformation initiatives that increase alignment and create synergies across the business
Improving team operational efficiency and productivity process and technology
Collaborating with a variety of cross-functional leadersMaintaining a strong, clear view of operational issues most critical to Plaid’s success
Developing and tracking key KPIs to drive execution and identifying opportunities for operational improvement
Staying hands on when necessary and playing a key role in driving the successful completion key projects
Managing, coaching, and mentoring a team of high-performing individual contributors
Recruiting and building a best-in-class GTM Systems team at Plaid

Qualifications:

10+ years in a technology role as either a project manager, administrator, or developer
5+ years experience managing Salesforce
3+ years of people management and team leadership experience
Track record of building and maintaining productive relationships with senior leadership
Strong stakeholder management skills
Strong analytical and technical skills
Strong project management skills
Proven track record of scaling team efficiency and impact
Quote-to-Cash and CPQ experience is strongly preferred

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn’t fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at [email protected].

Please review our Candidate Privacy Notice here.

Plaid

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Website

View Company Profile

Plaid is a data network that enables secure connections between users' financial accounts and various apps, with a network covering over 12,000 financial institutions. The company's technologies provide seamless user experiences and accessible financial solutions for developers, empowering over 7,000 apps and services.

Company Stage

Series D

Total Funding

$739M

Headquarters

San Francisco, California

Founded

2013

Growth & Insights

Headcount

6 month growth

↑ 5%

1 year growth

↑ 4%

2 year growth

↑ 1%

Benefits

We've got you covered: From medical, life, and 401ks, we’re here to support your physical, mental, and financial wellbeing.

Everyone is an owner: We want everyone to feel ownership over their work - literally, which is why we offer equity to full-time Plaids.

Vacation your way: We want to make sure you have time to meet your personal needs with unlimited PTO and two weeks of synchronous, company-wide vacation.

Grow your skills: Every Plaid is in control of their career development with our learning stipends, tools, and trainings.