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Intrum

Credit management and debt resolution services

Telephone Debt Collection Associate

Customer SupportConfirmed live in the last 24 hours
Full-timeBudapest, Hungary

About the Job

Requirements

  • At least a secondary-school leaving certificate is required.
  • Prior experience communicating with customers by phone or in person is required.
  • The candidate must be able to use Microsoft Office programs, including Word, Excel, and Outlook; company systems can be learned during onboarding.
  • The candidate must be able to handle different communication situations creatively and remain calm and respectful in conflicts while focusing on solutions.
  • The candidate should be interested in developing themselves and learning new things.

Responsibilities

  • Maintain contact with retail customers and help find mutually acceptable solutions for settling their debts.
  • Advise customers, select the most suitable payment schedule with them, and monitor payments.
  • Communicate with customers empathetically and respectfully.

Desired Qualifications

  • A financial services intermediary regulatory examination is an advantage; candidates who do not yet hold it may receive support with training and obtaining the examination at no cost.

About the Company

Intrum

Credit management and debt resolution services

Intrum helps businesses and individuals with credit management and debt resolution across Europe. It uses AI-powered tools like Ophelos for more efficient, personalized debt collection and Inio to automate invoicing and reduce churn. The company combines long experience, large scale, and a focus on sustainable financial recovery with a human, respectful approach to debt. Its goal is to improve financial wellbeing by speeding up late payments, recovering unpaid invoices, and supporting a stable financial future for society.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Stockholms kommun, Sweden
Founded
1923

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