Inbound Sales Representative - SME & Growth

About Airwallex

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full.

About the team

The SME & Growth Business team at Airwallex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with our clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers.

This is an exciting opportunity to join Airwallex's New Zealand team and make an impact in a rapidly growing market. As an early member of our NZ team, you'll play a pivotal role in shaping our success and be part of a truly unique growth journey.

What you’ll do

As an Inbound Sales Representative, you’ll be responsible for end-to-end management of small business leads who want to sign up to our platform. Your duties will include contacting customers leads, collecting key information we need, and closing the sale. Additionally, you will work closely with stakeholders in the business to help optimise our workflow, onboarding of new clients, compliance and provide insights to our Growth team.

This role is based in Auckland.

Who you are

• You love to talk to customers – you must be passionate about talking to customers directly, listening to what they want, explaining the benefits of Airwallex, and articulating how we can help them

• You love sales – you need to be driven to achieve KPIs

• You are focused on great customer experience – when you get a support inquiry, you will want to get it resolved as soon as possible in the best way to ensure a great customer experience

• You are a great communicator on the phone and via email – you can provide information verbally and in a collaborative fashion with great customer rapport

• You are a great team player – you’ll be working with people across diverse global offices and will need to work collaboratively with them

Responsibilities

• You are used to delivering value in complex situations and are energised by learning about new and existing products

• You enjoy articulating Airwallex’s value proposition and demonstrate curiosity in learning about our products and customer pain points

• Develop relationships with prospects to uncover needs through effective questioning to qualify interest and viability

• Update activity and contact information within the CRM system and support reporting efforts

• Collaborate and provide feedback and insights to cross-functional teams, including Marketing to help improve targeting and messaging

Minimum qualifications

• 1-2+ years’ track record of success in sales

• Excellent interpersonal and communication skills

• Strong interest in technology and/or financial services

• Self-starter who can operate in a hyper-growth environment

• Bachelor’s degree or equivalent

Preferred Qualifications

• Start-up & fintech experience preferred

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.