Highgate

Hospitality and travel-focused venture capital

Recreation Attendant

Food Service & HospitalityPosted on Nov 12

Part-timeHonolulu, HI, USA$23 /hrIn-person

About the Job

Requirements

The role requires the ability to communicate verbally and in writing with employees and guests in an attentive, friendly, courteous, and service-oriented manner.
The role requires the ability to stand during the entire shift.
The role requires effective listening, understanding, and clarification of concerns raised by employees and guests.
The role requires the ability to multitask and prioritize departmental functions to meet deadlines.
The role requires the ability to handle problems by anticipating, preventing, identifying, and resolving them as necessary.
The role requires the ability to understand and apply complex information and data from various sources to meet objectives.
The role requires the ability to maintain confidentiality of information.
The role requires the ability to show initiative by anticipating guest or operational needs.
The role requires maintaining hygiene and ensuring cigarette smoke is not present on hands, clothing, or breath during a shift.
The role may require flexible and long hours.
The role requires very heavy physical work: exerting over 100 pounds of force occasionally, 50 pounds frequently, and/or 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
The role requires a high school diploma or equivalent and/or experience in a hotel or related field; this qualification is preferred.
Employees must be attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
The role requires the ability to explain the fitness center, its philosophy, and its programs accurately.
The role requires the ability to recognize and respond appropriately to emergency situations.

Responsibilities

Oversee all recreation areas, pool stations, and the fitness center.
Approach all interactions with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Attend all hotel-required meetings and training sessions.
Maintain regular attendance in compliance with hotel standards and scheduling needs.
Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag.
Comply with hotel standards and regulations to encourage safe and efficient hotel operations.
Maximize productivity, identify problem areas, and assist in implementing solutions.
Cross-train in other hotel-related areas.
Perform other duties as requested by management.
Maintain a friendly and warm demeanor.
Greet and welcome guests and members and offer ongoing assistance.
Assist guests and members with check-in and check-out.
Process transactions for events, guest fees, massage fees, membership fees, dues, and related charges.
Maintain accurate documentation and guest records.
Assist guests and members with reservations for services.
Handle administrative functions for recreation areas, including maintaining supply inventories, answering telephones, and taking messages.
Provide basic operational information to guests and members.
Support sales by providing information and communicating potential guest or member needs to the sales manager.
Submit maintenance requests to ensure facilities and amenities are in proper working order.
Provide tours of recreation areas as needed.

Desired Qualifications

One year of experience in the fitness industry is preferred.

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

The all-new, vibrant ‘Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it’s an oasis of tranquility in the heart of Waikiki.

Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it’s where Hawaii vacations turn moments into memories.

Our resort is proudly named in honor of Queen Lili‘uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke‘alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. ‘Alohilani Resort Waikiki Beach.

Overview

The Recreation Attendant is responsible for overseeing all Recreation areas, pool stations and fitness center.

Responsibilities

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Ability to stand during the entire shift.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a friendly and warm demeanor at all times.
Hygiene is key in this environment due to the close proximity of working with the clients. At no time is cigarette smoke allowed to be on the hands, clothes or breath of a health and fitness employee during a shift.

Qualifications

Flexible and long hours sometimes required.
Very heavy work - Exerting in excess of 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
High School diploma or equivalent and/or experience in a hotel or a related field preferred.
1-year experience in fitness industry preferred.
Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Greet and welcome all guests and members and offer assistance on an ongoing basis.
Assist guests and members with check in and out.
Process transactions for all events, guest fees, massage fees, membership fees, dues, etc.
Must be able to completely and accurately explain the fitness center and philosophy and programs.
Keep accurate documentation and guest records.
Assist guests and members with reservations for services.
Handle all administrative functions of all Recreation areas including maintaining inventories of supplies, answering telephones and taking messages, etc.
Provide basic operational information for guests and members.
Assist the sales effort by providing information and communicating potential guest/member needs to sales manager.
Submit maintenance requests to ensure facility/amenities are in proper working order.
Recognize and respond appropriately to emergency situations.
Provide Recreation areas tours as necessary.

Benefits

Highgate offers the following benefits package for this position:

Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
401(k) Retirement Plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave (provided in accordance with applicable law)
Employee assistance program (EAP)
Tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

Please click here for additional benefit details for the states of Washington, Colorado, and California.

Posting Date

This job opening was posted on 11/11/2026 and will remain open for at least 75 days.

Compensation: 23 to 23 (USD)

About the Company

Highgate

Hospitality and travel-focused venture capital

HTV is the venture capital arm of Highgate, funding early-stage and growth-stage technology companies that serve the hospitality and travel industries, with a focus on Seed and Series A rounds in North America and Europe. It backs startups in areas like revenue management, B2B marketplaces, business intelligence, alternative accommodations, and restaurant tech, providing capital and strategic support to help them scale. HTV stands out by combining hospitality domain expertise with venture funding, leveraging Highgate’s asset base of over 500 owned or managed hotels, 84,000+ rooms, and more than $20 billion in assets under management to accelerate portfolio growth. Its goal is to grow tech-enabled hospitality and travel ecosystems by aligning portfolio company success with Highgate’s network, resources, and strategic interests.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: New York City, New York
Founded: Not listed

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