All Accor

Global hotel management, franchising, loyalty program

Réceptionniste

Hotel Guest ServicesUpdated on Nov 11

Full-timePuteaux, FranceNo salary listedIn-person

About the Job

Requirements

Must be proficient in English, both spoken and written.
Should be comfortable interacting with people and welcoming guests.
Should have a service-oriented mindset and a strong focus on customer service.
Should be able to work as part of a team.
Should be dynamic, autonomous, rigorous, and committed.

Responsibilities

Welcome customers and respond to their requests.
Record reservations.
Ensure billing and payment collection procedures are followed.
Respond to customer requests by email and telephone.
Promote ancillary products and the loyalty program, and identify prospective repeat customers.
Maintain consistently high service quality to satisfy customers.

Desired Qualifications

Knowledge of an additional language is an advantage.

Description du poste

Vous serez garant d'une qualité de service permanente pour satisfaire nos clients

Vous accueillerez les clients et répondrez à leurs demandes

Vous enregistrerez les réservations.

Vous veillerez à l'application de nos procédures de facturation et d’encaissement.

Vous répondrez aux demandes clients par mail et téléphone.

Avec un esprit commercial aiguisé, vous saurez valoriser nos produits annexes et notre programme fidélité mais aussi dénicher nos futurs clients récurrents.

Qualifications

Votre aisance relationnelle, votre sens de l’accueil sont vos atouts.

Vous avez l'esprit de service et êtes animé(e) par la passion client.

Vous appréciez le travail en équipe.

Vous êtes dynamique, autonome, rigoureux (se) et impliqué(e).

Vous maitrisez parfaitement l’anglais, tant à l’oral qu’à l’écrit, la maitrise d’une autre langue serait un plus.

Informations supplémentaires

La feuille de retour pour postuler

Envoyez votre candidature : [email protected]

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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