Full-Time

Technical Support

Posted on 5/1/2024

Assembled

Assembled

51-200 employees

Cloud-based omnichannel support operations platform

Data & Analytics

Mid

San Francisco, CA, USA + 1 more

Requirements
  • Natural relationship builder
  • Strong technical and troubleshooting skills
  • Persistence and resourcefulness
  • Strong writer
  • Attention to detail
  • Growth mindset
  • Team player
  • Dependable customer commitment
Responsibilities
  • Delight our customers
  • Be a product expert
  • Resolve issues
  • Represent the voice of the customer
  • Improve how we operate

Assembled offers a cloud-based, omnichannel Support Ops platform that enables workforce and vendor management, real-time performance monitoring, and data-driven decision-making for exceptional customer experiences. The platform leverages open APIs, integrations with key tools, and configurable forecasting models to optimize support operations for modern organizations.

Company Stage

Series B

Total Funding

$70.7M

Headquarters

San Francisco, California

Founded

2018

Growth & Insights
Headcount

6 month growth

4%

1 year growth

21%

2 year growth

50%

Benefits

Competitive compensation and equity package

Insurance coverage

401(k)

CSA Credit

Stipend for use at any Assembled customer

Professional development stipend

Wellness stipend