Angkas

On-demand motorcycle ride-hailing and delivery platform

DREX Supervisor

Business OperationsPosted on Nov 10

Full-timeMakati, Metro Manila, PhilippinesNo salary listed

About the Job

Requirements

A valid driver's license is required.
The candidate must be able to operate a motorcycle.
A bachelor's degree in Business Administration, Operations Management, or a related field is required.
At least 3 years of experience in operations management is required; experience in transportation or logistics is preferred.
Proficiency in transportation management software, GPS tracking systems, and data analysis tools is required.
Strong leadership and interpersonal skills are required.
Excellent communication and problem-solving skills are required.
Strong organizational and time-management skills are required.
The candidate must be able to build relationships and motivate others.
Attention to detail is required.

Responsibilities

Lead and support the community structure and its leaders.
Align operations with company policies, programs, and performance targets.
Serve as the operational bridge between management and the community.
Communicate official updates and directives clearly and consistently.
Track and analyze community performance metrics, including activity rate, cancellations, ratings, and key performance indicator compliance.
Recognize top performers and coach community members who need improvement.
Implement training and development initiatives to strengthen performance.
Address and resolve community concerns promptly and professionally.
Process assistance requests and coordinate with relevant departments.
Gather and relay community feedback to management.
Plan and execute welfare, engagement, and productivity programs.
Support inter-departmental projects requiring community involvement.
Manage incentive programs and monitor their effectiveness.
Monitor competitor activities and community sentiment.
Provide insights and recommendations to guide decisions.
Ensure compliance with company policies and operational standards.
Escalate gaps and propose actionable recommendations.
Recommend new programs, budgets, or policies when appropriate, but do not approve them without authorization.
Stay updated on best practices and share knowledge within the team.
Participate in ongoing training and development.
Support special projects and other assigned initiatives.

Desired Qualifications

Experience in the transportation or logistics industry is preferred.

DREX Supervisor

Angkas · Makati City, Philippines · — · Posted 2026-11-10

Workplace: on_site

Department: Transport Operations

Description

Hey, mabuhay! 👋

Thanks for dropping by. We know looking for the right job can feel like being stuck in EDSA traffic, so we’ll keep it moving and get straight to the point.

With over 8 million downloads and a powerful network of thousand of dedicated biker-partners, we are a leading ride-hailing platform operating across the Philippines. Our vision is to end poverty in the Philippines through revolutionary transportation solutions. We aim to provide our customers with convenient, reliable, and safe rides, impacting millions of lives positively every single day.

Now, we're looking for a DREX Supervisor. As a DREX Supervisor, you will help with supervising and handling rider concerns.

Responsibilities:

At Angkas, we believe in giving our people the trust and flexibility to work in a way that helps them and their teams perform at their best. Whether you’re working onsite, remotely, or in a hybrid setup, we provide the flexibility, you bring the drive. ⚡

1. Community Leadership & Engagement

Lead and support the community structure and its leaders.
Align operations with company policies, programs, and performance targets.
Serve as the operational bridge between management and the community.
Communicate official updates and directives clearly and consistently.

2. Performance Monitoring & Coaching

Track and analyze community performance metrics (e.g., activity rate, cancellations, ratings, KPI compliance).
Recognize top performers and coach those needing improvement.
Implement training and development initiatives to strengthen performance.

3. Community Support & Case Handling

Address and resolve community concerns promptly and professionally.
Process assistance requests and coordinate with relevant departments.
Gather and relay feedback from the community to management.

4. Program Design & Execution

Plan and execute welfare, engagement, and productivity programs.
Support inter-departmental projects requiring community involvement.
Manage incentive programs and monitor their effectiveness.

5. Competitor & Market Intelligence

Monitor competitor activities and community sentiment.
Provide insights and recommendations to guide decisions.

6. Governance & Compliance

Ensure compliance with company policies and operational standards.
Escalate gaps and propose actionable recommendations.
May recommend but not approve new programs, budgets, or policies without authorization

7. Continuous Improvement

Stay updated on best practices and share knowledge within the team.
Participate in ongoing training and development.
Support special projects and other assigned initiatives.

Let’s get this show on the road!🚦

Requirements

With valid Driver's License
Can operate a motorcycle
Bachelor's degree in Business Administration, Operations Management, or a related field.
3 years and above of experience in operations management, preferably in the transportation or logistics industry.
Proficiency in transportation management software, GPS tracking systems, and data analysis tools.
Strong leadership and interpersonal skills
Excellent communication and problem-solving skills
Strong organizational and time-management skills
Ability to build relationships and motivate others
Attention to detail

Benefits

Work your way – Enjoy flexibility and the freedom to thrive in your role.

Work-life balance – Build a career without sacrificing your personal life.

Free perks – Fuel up with free meals and stay active with gym access.

Grow fast – Unlock career advancement and promotion opportunities.

Get rewarded – Earn a competitive salary with opportunities for pay increases.

Start-up energy – Be part of a fast-moving, innovative team where your ideas matter.

Global vibes – Collaborate with a diverse, multicultural team in an agile workplace.

Tech-driven culture – Work with modern tools and cutting-edge technology that keep you ahead of the game.

Apply

Apply at Angkas

About the Company

Angkas

On-demand motorcycle ride-hailing and delivery platform

Angkas operates a mobility platform in the Philippines that combines motorcycle ride-hailing and on-demand delivery in one app. It matches riders in real time via GPS, enabling passenger trips, city-to-city package delivery, and business logistics for partners. It differentiates itself through a focus on safety, reliability, and expanding services, building a large rider network across major cities. Its goal is to reduce urban congestion by offering fast, flexible mobility and last-mile delivery while creating flexible income opportunities for riders.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Makati, Philippines
Founded: 2016

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