Adventist Health

Faith-based nonprofit integrated health system

Benefit Navigator

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timePortland, OR, USAIn-person

About the Job

Requirements

High school education, General Educational Development (GED) credential, or equivalent is required.
Five years of patient access experience is preferred.
All required vaccinations are required as a condition of employment and annually thereafter where applicable.
Employment authorization is subject to E-Verify requirements.

Responsibilities

Serve as the subject matter expert for insurance questions from associates, ancillary departments, and patients.
Manage patient responsibility estimates and point-of-service collections.
Assist with financial assistance application completion, submission, and approval.
Partner with the Medicaid eligibility vendor.
Collect or create cash deposits and provide change to departments.
Act as the point of contact for patient questions regarding insurance explanations of benefits, payments, and itemized statements.
Provide cross-coverage to patient access departments at other sites.
Complete accurate and timely benefit review and determine patient financial liability, including eligibility for charity care.
Collect expected patient responsibility or arrange payment plans to collect that amount.
Review and process financial assistance applications as needed.
Educate patients on insurance benefits, payment options, and internal and external assistance programs, including Medicaid and financial assistance applications.
Assist patients with explanations of benefits and other insurance or account questions.
Collaborate with the financial counseling stakeholder when patients are eligible for government assistance programs or hospital charity care.
Provide cross-coverage and training for other team members when needed.
Perform other job-related duties as assigned.

Desired Qualifications

Associate’s or technical degree, or an equivalent combination of education and related experience.

Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect.

Whether virtual or on campus, Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work.

Job Summary:

Serves as the subject matter expert (SME) for insurance questions from associates, ancillary depts, and/or patients. Manages patient responsibility estimates and POS collections. Assists with financial assistance application completion, submission and approval. Partners with Medicaid eligibility vendor. Collects and/or creates cash deposits and provides change to departments. Acts as the point of contact for patient questions regarding insurance explanation of benefits, payments, and itemized statements. Provides cross coverage to patient access departments including other sites.

Job Requirements:

Education and Work Experience:

High School Education/GED or equivalent: Required
Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
Five years' patient access experience: Preferred

Essential Functions:

Completes accurate and timely benefit review and determination of patient financial liability including eligibility for charity care.
Collects expected patient responsibility or makes payment arrangements to collect that amount. May be responsible for reviewing and processing of financial assistance applications. Works collaboratively with care management department.
Educates patient on insurance benefits, available payment options, and internal/external assistance programs including providing Medicaid and/or financial assistance application. Assist patients with EOB explanations and other insurance/account questions.
Collaborates with financial counseling stakeholder if patient is eligible for government assistance programs or hospital charity care.
Provides cross coverage and training, when needed, for other team members.
Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

Pay Range: The estimated base pay for this position is $18.77 to $28.13. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.

About the Company

Adventist Health

Faith-based nonprofit integrated health system

Adventist Health is a faith-based nonprofit health system with more than 400 sites of care, including 26 acute care hospitals, primarily on the West Coast and in Hawaii. It provides a full range of health services—from primary and specialty care to hospital-based treatments and wellness programs—delivered across an integrated network of clinics, hospitals, and care facilities. Revenue comes from patient services, insurance reimbursements, and government programs, and earnings are reinvested back into communities to improve health outcomes and expand access to care. The organization differentiates itself through its nonprofit, faith-based model and by reinvesting earnings into community health, along with its broad, integrated network that covers preventive, primary, specialty, and acute care. Its goal is to improve health outcomes for the communities it serves and to expand access to high-quality care.

Company size: 10,001+
Company stage: Grant
Total funding: $210K
Headquarters: Roseville, CA
Founded: Not listed

Recently Posted Jobs

Explore more opportunities at Adventist Health

See more jobs