Front Office Apprentice

Job Description

Job Purpose

To support the Front Office team in day-to-day operations while gaining practical knowledge and experience in guest services, check-in and check-out procedures, guest communication, and basic administrative activities under the guidance of supervisors and senior team members.

Primary Responsibilities

• Assist the Front Office team in providing efficient, courteous, and professional service to guests.
• Support the team in ensuring smooth and efficient check-in and check-out processes under supervision.
• Assist in handling basic guest queries and requests and escalate complex matters to the supervisor.
• Welcome and assist guests in a friendly and professional manner.
• Assist in maintaining the Front Office logbook, shift reports, and other departmental records.
• Support the team in maintaining accurate records of banquet functions and other hotel events, as required.
• Assist in answering telephone calls and directing them to the appropriate department or person.
• Support appointment, meeting, and event coordination as instructed.
• Assist with basic administrative activities such as photocopying, scanning, filing, and documentation.
• Assist in maintaining the reception area in a clean, organised, and presentable condition.
• Support the team in coordinating with other departments for day-to-day operational requirements.
• Assist in maintaining and updating guest-related information and records as instructed.
• Learn and follow Front Office procedures, service standards, and the Procedures & Standards Manual.
• Maintain confidentiality of guest and hotel information at all times.
• Assist with other reasonable duties assigned by the Management of the Hotel.

Learning & Development Responsibilities

• Develop knowledge of Front Office operations and hotel services.
• Learn standard procedures for guest interaction, check-in, check-out, and handling guest requests.
• Observe and learn professional communication and telephone etiquette.
• Gain knowledge of the hotel's facilities, outlets, services, and guest amenities.
• Attend all departmental briefings, training sessions, and meetings as assigned.
• Seek guidance from supervisors and senior team members whenever required.
• Demonstrate willingness to learn and continuously improve service skills.

General Responsibilities

• Report for duty on time and in proper uniform with appropriate grooming and personal hygiene.
• Follow hotel safety, security, fire, and emergency procedures.
• Maintain professional behaviour and a positive attitude towards guests and colleagues.
• Follow all departmental policies, procedures, and service standards.
• Perform other reasonable duties assigned by the Management of the Hotel.

Qualifications

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.