Program Manager

Description

The Amazon Devices Beta (ADB) Team is your hall pass to play at work!! We are responsible for the “real world validation” for Kindle eReaders, Fire Tablets, FireTV products, and Emerging products…think, Amazon Smart Oven and Amazon Basics Microwave. How do we do this? By playing with these products every day! We work with product and engineering teams to prepare new product launches, system software and app updates, and marketplace expansions. Our goal is to gather feedback and expose issues and bugs prior to the product launching, so we delight our customers with products beyond their expectations.

Key job responsibilities
The ADB Team needs an experienced Program Manager to help us build and execute programs to validate the customer experience during the product development cycle. You will work with end users and a wide variety of internal teams to develop the strategy and execute the program to confirm from a customer perspective we are ready to launch. You will be a “hands on” contributor to support and troubleshoot issues, resolve problems, and keep the feedback flowing. Along the way, you’ll identify opportunities for improvements and put processes and tools in place to help us scale. You will track, communicate status, and independently drive issues to resolution. Cross-team coordination, program management, and an ability to learn and understand new technologies are essential.

A day in the life
Our programs are global and composed of Amazon employees across the company. We put pre-released devices and/or software in the hands of beta testers who represent our target customer profile ("people all about smart home automation", "people who love to read", or "people who are native speakers of French"). Working with our product team counterparts, we ask testers for “no holds barred” feedback to tell us what works and what needs to be fixed. Our bar is always being raised and we strive to achieve an Amazon 4-Star or better product every time!

About the team
The Amazon Devices Beta Team is responsible pre-launch customer feedback for our products. The team is composed of program managers who love technology and devices. Together with product owners, we plan and execute beta programs focused on gathering early customer feedback to help Amazon ship devices and software that delight customers. Our objective is to leverage the voice of the customer to validate and improve the experience and make an informed decision regarding launch readiness.

Basic Qualifications

- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.