A bachelor's degree in Hospitality Management, Business Administration, Hotel Management, or a related field is required.
At least 9 years of progressive experience in luxury hospitality, including previous experience in a senior management or operational leadership role.
Experience managing multiple hotel or resort departments in a luxury hospitality environment.
Strong understanding of hotel operations, financial performance, guest experience, and commercial objectives.
Ability to lead, motivate, and develop diverse operational teams.
Knowledge of luxury service standards and guest experience expectations.
Strong organizational, problem-solving, decision-making, and time-management skills.
Financial and commercial awareness, including experience with budgets, forecasting, cost control, and departmental performance.
Strong communication, interpersonal, and leadership skills.
Ability to manage multiple priorities and remain composed in a fast-paced and demanding environment.
Understanding of health, safety, hygiene, and regulatory requirements within hospitality.
Fluency in written and spoken English.
Previous experience as an Assistant General Manager, Hotel Manager, Operations Manager, or equivalent senior position.
Experience with hotel management systems and operational technology.
Experience with hospitality systems and marketing platforms.
Responsibilities
Support the General Manager in the overall management and daily operations of the resort.
Work closely with all department heads to ensure smooth and effective coordination across the property.
Monitor operational performance and ensure departmental objectives and standards are consistently achieved.
Maintain high standards of guest service, hospitality, presentation, and overall guest experience.
Support implementation of the resort’s annual business plan, operational strategies, and commercial objectives.
Review operational reports, financial performance, guest feedback, and key performance indicators, and take appropriate action where required.
Assist in managing operating costs, budgets, productivity, and overall profitability.
Ensure compliance with company policies, resort standards, health and safety regulations, and applicable legal requirements.
Support the General Manager in developing and maintaining a positive, professional, and service-focused workplace culture.
Provide leadership, guidance, and support to department heads and management team members.
Conduct regular operational meetings and ensure effective communication of priorities, initiatives, and business updates.
Monitor guest feedback and satisfaction, ensuring concerns and complaints are addressed promptly and professionally.
Build strong relationships with guests, colleagues, owners, suppliers, and key business partners.
Identify opportunities to improve operational efficiency, service quality, guest satisfaction, and commercial performance.
Support crisis management, emergency procedures, and business continuity initiatives when required.
Ensure effective collaboration between Operations, Sales, Revenue, Marketing, Finance, Human Resources, and other support functions.
Promote continuous improvement, accountability, teamwork, and excellence throughout the resort.
Desired Qualifications
Additional languages are considered an asset.
Sandblu Resort is currently in search of: Assistant General Manager
Crafting the Future of Luxury Hospitality in Santorini, we are the team behind one of Greece's most exciting and rapidly growing luxury hospitality group. Our expanding collection includes the award-winning Sandblu Resort, the first LXR Hotels & Resorts property by Hilton in Greece, Blu Syllogi, a carefully curated handpicked fashion collection, the iconic Blu Restaurant overlooking Santorini's breathtaking Caldera, Inspire Luxury Villas, and the upcoming luxury developments Heliotopos Luxury Caldera Suites & Restaurant, and a new beachfront destination.
At Sandblu, we are redefining ultra-luxury hospitality through excellence, innovation, and genuine Greek hospitality. As one of the few LXR Hotels & Resorts in Europe, we are proud to introduce a new benchmark of luxury to Greece while creating exceptional destinations where unforgettable guest experiences begin with outstanding people.
Support the General Manager in the overall management and daily operations of the resort.
Work closely with all department heads to ensure smooth and effective coordination across the property.
Monitor operational performance and ensure departmental objectives and standards are consistently achieved.
Maintain the highest standards of guest service, hospitality, presentation, and overall guest experience.
Support the implementation of the resort’s annual business plan, operational strategies, and commercial objectives.
Review operational reports, financial performance, guest feedback, and key performance indicators, taking appropriate action where required.
Assist in managing operating costs, budgets, productivity, and overall profitability.
Ensure compliance with company policies, resort standards, health and safety regulations, and applicable legal requirements.
Support the General Manager in developing and maintaining a positive, professional, and service-focused workplace culture.
Provide leadership, guidance, and support to department heads and management team members.
Conduct regular operational meetings and ensure effective communication of priorities, initiatives, and business updates.
Monitor guest feedback and satisfaction, ensuring concerns and complaints are addressed promptly and professionally.
Build strong relationships with guests, colleagues, owners, suppliers, and key business partners.
Identify opportunities to improve operational efficiency, service quality, guest satisfaction, and commercial performance.
Support crisis management, emergency procedures, and business continuity initiatives when required.
Ensure effective collaboration between Operations, Sales, Revenue, Marketing, Finance, Human Resources, and other support functions.
Promote a culture of continuous improvement, accountability, teamwork, and excellence throughout the resort.
Requirements
Bachelor’s degree in Hospitality Management, Business Administration, Hotel Management, or a related field.
9+ years of progressive experience in luxury hospitality, with previous experience in a senior management or operational leadership role.
Previous experience as an Assistant General Manager, Hotel Manager, Operations Manager, or equivalent senior position is preferred.
Proven experience managing multiple hotel or resort departments within a luxury hospitality environment.
Strong understanding of hotel operations, financial performance, guest experience, and commercial objectives.
Demonstrated ability to lead, motivate, and develop diverse operational teams.
Strong knowledge of luxury service standards and guest experience expectations.
Excellent organizational, problem-solving, decision-making, and time-management skills.
Strong financial and commercial awareness, including experience with budgets, forecasting, cost control, and departmental performance.
Excellent communication, interpersonal, and leadership skills.
Ability to manage multiple priorities and remain composed in a fast-paced and demanding environment.
Strong understanding of health, safety, hygiene, and regulatory requirements within hospitality.
Fluency in English, both written and spoken; additional languages are considered an asset.
Experience with hotel management systems and operational technology is a plus.
Experience with hospitality systems and marketing platforms is a plus.
Benefits
Tailored Compensation: Salary package customized to fairly reflect your profile and expertise.
Staff Residences: Shared accommodations of up to 2 pax, with comfort amenities, ensuring a seamless home-away-from-home experience while in Santorini.
All-day Meal Plan: Balanced and freshly prepared meals (breakfast, lunch, dinner), served in welcoming staff dining setting.
Exclusive Staff Privileges: Access to special staff discounts across our network of partners and Friends & Family rates for your loved ones.
Pathway to Growth & Development: Ongoing professional development in line with global hospitality standards and a clear trajectory for career advancement within a fast-growing, award-winning resort.
Recognition & Rewards: Access to performance-based bonus schemes and recognition initiatives that celebrate talent, achievement, and contribution to the Sandblu vision, along with CSR and engagement activities that foster connection and purpose.
Our success is built on our people. Guided by our core values of kindness, integrity, teamwork, and authentic hospitality, we foster a supportive and inspiring work environment where every team member has the opportunity to learn, grow, and build a rewarding long-term career. We invest in our people by providing quality accommodation, three daily meals, inclusive work environment, continuous training and development, and exciting career opportunities across our expanding portfolio of luxury hospitality brands.
If you are passionate about delivering exceptional service and aspire to be part of an ambitious team shaping the next chapter of luxury hospitality in Santorini, we would love to hear from you.
RMKA PC and RSTQ PC are equal opportunity employers. We are committed to creating a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.