U

United Airlines

Flies passengers and cargo worldwide from US hubs

UX Designer

Product DesignPosted on Nov 12
Full-timeGurugram, Haryana, IndiaNo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree, or four years of relevant professional experience in place of a degree, or equivalent proven work experience.
  • At least three years of UX, Product Design, Interaction Design, or related industry experience.
  • A portfolio demonstrating the design process and final outcomes, including sketches, workflows, user journeys, wireframes, prototypes, interaction models, high-fidelity user interface designs, and shipped experiences.
  • Strong proficiency in Figma, including components, Auto Layout, prototyping, libraries, and modern collaborative design workflows.
  • Experience creating and working with reusable components and design systems.
  • Working knowledge of Figma Variables, design tokens, styles, themes, and scalable design-system concepts.
  • Strong understanding of interaction design, responsive design, common UX patterns, information hierarchy, user behavior, and user-centered design principles.
  • Experience conducting or partnering on user research and usability testing, and the ability to translate research insights into design decisions.
  • Familiarity with quantitative product data and the ability to use analytics and customer feedback to evaluate and improve experiences.
  • Ability to create sophisticated, polished user interface designs from concept through execution while maintaining consistency with established design standards.
  • Familiarity with WCAG accessibility standards and applying accessibility principles to digital product design.
  • Understanding of how design decisions translate into HTML/CSS, responsive layouts, components, and front-end implementation. Coding expertise is not required, but strong technical literacy and the ability to collaborate effectively with developers are expected.
  • Experience with or demonstrated interest in AI-assisted design, generative AI, and AI-enabled prototyping workflows.
  • Ability to clearly articulate design decisions, customer problems, trade-offs, and the rationale behind proposed solutions.
  • Strong verbal, written, visual, and presentation communication skills.
  • Ability to work effectively with product managers, developers, researchers, designers, and business stakeholders in a collaborative environment.
  • Ability to thrive in a fast-paced, iterative environment, manage multiple priorities, and remain receptive to feedback.
  • Strong attention to detail and the ability to solve complex problems creatively and effectively.
  • Maintain a consistent user-centered perspective while balancing customer needs, business objectives, technical constraints, accessibility, and scalability.
  • Must be legally authorized to work in India for any employer without sponsorship.
  • Successful completion of an interview is required to meet job qualifications.
  • Reliable, punctual attendance is an essential function of the position.

Responsibilities

  • Collaborate with product managers, researchers, developers, business stakeholders, and other designers to understand customer and business needs and translate them into intuitive digital product experiences.
  • Apply user-centered and systems-thinking approaches to transform complex customer journeys and unmet needs into simple, effective, and scalable solutions.
  • Create user flows, journey concepts, wireframes, prototypes, and high-fidelity user interface designs that communicate design intent and demonstrate strong interaction and visual design thinking.
  • Conduct and leverage qualitative and quantitative research, usability testing, customer feedback, competitive analysis, and product analytics to identify pain points, validate concepts, and inform design decisions.
  • Build prototypes, conduct usability testing, gather feedback, and continuously iterate designs based on research findings, business requirements, usability insights, and analytics.
  • Contribute to the evolution and adoption of United's design system by creating and applying reusable components, patterns, guidelines, and scalable design foundations.
  • Understand and apply Figma Variables and design-token concepts, including color, typography, spacing, themes, and other foundations, to support consistency and scalability across digital products.
  • Use Figma's advanced prototyping capabilities to create realistic, interactive experiences for validating customer journeys, product concepts, and complex interactions.
  • Explore and apply AI-powered tools and emerging design workflows to accelerate ideation, prototyping, content exploration, research synthesis, and design iteration while maintaining appropriate design quality and oversight.
  • Design experiences aligned with WCAG accessibility standards and work with design and engineering partners to incorporate accessibility throughout the design process, from foundational styles and components through final product experiences.
  • Create responsive experiences and understand how components and interaction patterns need to adapt across desktop, mobile web, and native application environments.
  • Partner closely with engineering teams to understand technical constraints and ensure design specifications, component behavior, responsive patterns, and interactions are translated effectively into production.
  • Use analytics and product performance data to understand the effectiveness of design solutions and identify opportunities for continued improvement.
  • Help teams appropriately use established design-system components and patterns while identifying opportunities for new or improved patterns when existing solutions do not adequately address customer needs.
  • Clearly communicate design concepts, rationale, trade-offs, and recommendations to designers, engineers, product teams, and business stakeholders.
  • Maintain a high level of craft and attention to detail across interaction design, visual hierarchy, typography, layout, responsive behavior, accessibility, and overall experience quality.

Desired Qualifications

  • Experience working on large-scale consumer digital products across web and mobile platforms.
  • Experience contributing to or maintaining an enterprise-scale design system.
  • Experience using Figma Variables and tokens to support themes, modes, responsive experiences, or multiple digital platforms.
  • Familiarity with the relationship between design tokens, Figma libraries, coded components, and engineering implementation.
  • Experience collaborating with developers around component libraries or documentation environments.
  • Experience using AI tools within UX/design workflows for ideation, prototyping, research synthesis, content creation, or workflow acceleration.
  • Experience designing complex customer journeys involving multiple touchpoints, states, edge cases, and responsive behaviors.
  • Experience using research, experimentation, usability insights, and analytics to demonstrate the customer or business impact of design decisions.

About the Company

United Airlines

Flies passengers and cargo worldwide from US hubs

United Airlines flies passengers and cargo across the United States and to destinations around the world, running a hub network that spans Chicago, Denver, Houston, Los Angeles, Newark, San Francisco, Washington Dulles and Guam. It was a founding member of Star Alliance, the global airline partnership that links its routes and frequent-flyer benefits with carriers such as Lufthansa and Air Canada. Travelers book seats in economy, premium and Polaris business cabins, and United earns money from fares, bag and seat fees, cargo, and its MileagePlus loyalty program, which sells miles to card partners. United traces its roots to Varney Air Lines, which began flying airmail in 1926, and is based in Chicago.

Company size
10,001+
Company stage
IPO
Headquarters
Chicago, IL
Founded
1926

Recently Posted Jobs

Explore more opportunities at United Airlines

See more jobs