Performance & Reporting Manager – South-East Melbourne
Location: South-East Metropolitan Melbourne, VIC
Company: BGIS, Community Housing and Property Services
Employment Type: Permanent Full-Time, Hybrid, Core Business Hours

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About BGIS

BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions across property, infrastructure and essential services.

With significant growth continuing across Victoria, we are creating new opportunities to support a recently acquired client and an important portfolio of residential properties across South-East Melbourne.

Purpose of the Role

BGIS is seeking an experienced Performance & Reporting Manager to oversee contract performance and reporting across operations, finance, compliance and customer service for a community-focused residential maintenance contract.

Reporting to the Account Director, you will work closely with operational managers, support teams and client representatives. You will turn data into clear, useful insights that help teams spot trends early, meet contract requirements and keep improving the way services are delivered.

The ideal candidate will be curious, collaborative and detail focused, with a talent for explaining and presenting data in a way that helps people make informed decisions.

Key Responsibilities

Monitor and report on contract performance across operational, financial, compliance and customer KPI’s
Develop and maintain reporting frameworks, dashboards and governance processes
Review data to identify risks, trends and opportunities to improve
Guide improvement initiatives that support efficiency and service delivery
Prepare and coordinate contract performance reporting for internal and client stakeholders
Maintain and review Standard Operating Procedures, governance documents and Contract Management Plans
Support KPI, audit and compliance requirements through clear monitoring and reporting
Work with operational teams to put corrective actions in place and address emerging issues
Keep performance data and reporting accurate, reliable and easy to understand
Support colleagues as a go to contact for contract platforms, systems and reporting tools

Education, Experience & Skills

Essential:

Experience in performance management, reporting, business analysis or operational improvement
Experience analysing operational and performance data
Experience preparing reports and dashboards
Experience developing business processes and procedures
Experience working in an environment with clear performance measures
Strong analytical and problem-solving skills
Clear written and verbal communication, including report writing
Collaborative approach to engaging stakeholders
Strong attention to detail and data accuracy
Qualification in Business, Commerce, Project Management, Data Analytics, Operations Management or a related discipline
Full working rights in Australia

Desirable:

Experience in facilities management, maintenance, property services or government contracts
Experience with business intelligence or reporting platforms
Lean, Six Sigma or continuous improvement qualification

Workplace Arrangements

This is a permanent full-time position based in South-East Metropolitan Melbourne during core business hours.

A hybrid working arrangement is available after Go Live, with some attendance at the regional office to support collaboration with teams and stakeholders.

Why Join BGIS?

Join a newly established team supporting an important community housing portfolio, where your insights help shape how services are delivered for residents and communities.

Key Benefits Include:

✔ Hybrid working arrangement
✔ Meaningful work supporting residential properties and communities
✔ Career development opportunities within a global organisation
✔ A supportive and inclusive team environment
✔ Spot recognition vouchers and a $2,000 employee referral bonus
✔ Access to Flare discounts across retailers, energy providers, utilities and more
✔ Fitness Passport access for you and your family
✔ Employee Assistance Program and wellbeing initiatives
✔ Two paid volunteer days each year
✔ Career opportunities through secondments and internal mobility
✔ Leadership development through Future Leaders and Leadership Fundamentals programs
✔ Endorsed by WORK180 as an employer of choice for women
✔ Recognised as a Top 101 Workplace for Women in 2026 by WORK180

As a global leader in facilities management, asset management, project delivery and workplace solutions, BGIS manages over 50,000 client locations worldwide and employs more than 10,000 people globally.

How to Apply

If you are an experienced and curious reporting professional who enjoys turning data into clear insights and supporting teams, we would love to hear from you.

BGIS is an equal opportunity employer. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, people with disability and people from culturally diverse backgrounds.

Eligibility

Applicants must have full working rights in Australia.

Apply Now

Join a newly established team delivering meaningful outcomes for communities across South-East Melbourne.

Explore more opportunities at https://apac.bgis.com/careers/

About the company

BGIS provides facilities management and real estate services for buildings and real estate portfolios around the world. Its services cover the day-to-day operations, maintenance, and support needed to run workplaces and built environments, often bundled as integrated facilities management for clients.

Company Size

5,001-10,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Markham, Canada

Founded

1992

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Simplify's Take

What believers are saying

BGIS won Sydney Airport general FM services in April 2026.
BGIS won Victorian Government facilities management in January 2026 across 291 properties.
BGIS won Australian War Memorial maintenance in January 2026, reinforcing public-sector credibility.

What critics are saying

Veritas closes Q4 2026 and can force harsher margin discipline immediately.
Indeed reviews in July 2026 describe toxic management, unpaid hours, and poor progression.
A major customer loss in government or aviation would crush retention and valuation quickly.

What makes BGIS unique

BGIS combines technical IFM with proprietary digital facility management across mission-critical environments.
Its scale spans 65,000 facilities and 620 million square feet globally.
BGIS’s portfolio includes data centers, government sites, healthcare, and aviation assets.

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Benefits

Paid Parental Leave
Employee Referral Bonus
Employee Discounts

Growth & Insights and Company News

6 month growth

10%

1 year growth

10%

2 year growth

10%

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BGIS

Performance & Reporting Manager

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