Learning & Development Director

Exciting Opportunities at Maverick Payments!

Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!

About Us:
Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.

About the Position: 
The Learning & Development Director is responsible for establishing and executing the Company's enterprise-wide learning, leadership development, organizational effectiveness, and talent development strategy. This position partners with Executive Leadership and business leaders to develop learning initiatives that support organizational growth, employee performance, leadership readiness, regulatory compliance, and succession planning. The Learning & Development Director exercises independent judgement and substantial decision making while overseeing all aspects of employee development and training programs across the organization, ensuring learning initiatives align with business objectives, support long-term workforce planning, and foster a high-performance culture.

• Develops and executes the company-wide learning, leadership development and organizational effectiveness strategy aligned with business objectives.
• Leads the design, implementation, and continuous improvement of training programs, leadership development initiatives, career pathing frameworks, and succession planning processes.
• Partners with Executive Leadership, Human Resources, and business leaders to identify workforce capability needs, leadership competencies, and organizational development priorities.
• Directs company-wide training needs assessments, skills gap analyses, and employee development initiatives to support business growth and performance.
• Oversees the development and delivery of instructor-led, virtual, blended, and e-learning programs, learning resources, and knowledge management tools.
• Establishes learning standards, governance, methodologies, and best practices to ensure consistency and effectiveness across all departments.
• Oversees the administration, optimization, and reporting of the Learning Management System (LMS) and other learning technologies.
• Defines and monitors key performance indicators (KPIs), learning effectiveness metrics, and workforce development outcomes to measure business impact and program success.
• Acts as the organization's learning and development subject matter expert and maintains current knowledge of payments industry trends, emerging learning technologies, and regulatory requirements.
• Provides strategic oversight of enterprise training deployment, resource planning, and learning program execution.
• Develops and implements training initiatives supporting operational excellence, product knowledge, customer experience, risk management, and regulatory compliance.
• Partners with Compliance, Risk, Legal, Information Technology and business leaders to ensure employees complete required training and remain current on regulatory and company requirements.
• Oversees development and delivery of training related to company systems, operational procedures, merchant services platforms, payment processing solutions, proprietary technologies, and partner facing programs.
• Leads organizational change management and workforce readiness initiatives associated with business transformation and strategic growth initiatives.
• Develops, administers, and maintains responsibility for the training budget, vendor selection, learning technology investments, and contractual training partnerships.
• Provides executive level reporting, workforce development insights, and recommendations regarding organizational capabilities, leadership readiness, and talent development priorities.
• Oversees enterprise compliance training programs, including California mandated harassment prevention training, workplace violence prevention training, workplace safety training, information security awareness, privacy, ethics, and other regulatory training requirements applicable to the company's operations.
• Other duties as assigned.

Qualifications:
Required:

• Bachelor’s degree in education, Training and Development, Human Resources, Business Administration, or related field or equivalent Learning and Development training and experience.
• Proven experience in designing, developing, and delivering training programs in a corporate environment.
• Experience working in the payment and merchant processing industry

Preferred:

• Master’s degree in related field.
• Certification in training and development (e.g., Certified Professional in Learning and Performance, Certified Training Professional.
• ETA Certified Payments Professional

What We Offer:

• Competitive Salary, Bonuses and Incentives.
• Comprehensive employer sponsored health, vision, and dental insurance programs.
• Paid time off, Paid Sick and Paid Holidays.
• 401K plan with up to a 4% matching contribution.
• Commitment to Career Development and Advancement.
• Employee Recognition Programs & Company Sponsored Events
• Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!

Pay Range: $80k - $110k
This position will consider candidates to report on site in the Los Angeles area. 


 

Maverick Payments is an Equal Opportunity Employer.

Pay Transparency Notice: At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications.

Non-Solicitation from Third Parties: Do not contact Maverick Payments about this position unless you are a job seeker and potential applicant for this position. Do not contact Maverick Payments about other services, products or commercial interests.

Notice to Agency and Search Firm Representatives: Maverick Payments is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Maverick Payments employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Maverick Payments. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.

Fair Chance Ordinance: Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.