Full-Time

Customer Service Representative

Updated on 1/17/2025

Fortune Brands

Fortune Brands

51-200 employees

Provides water, outdoor, and security solutions

Industrial & Manufacturing
Consumer Goods

Compensation Overview

$17Hourly

+ Overtime

Entry, Junior

Remote in USA

This position is 100% remote.

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • High School diploma or equivalent
  • Experience in a customer service position is required, call center experience is preferred
  • Excellent professional verbal and written communication skills are required
  • Proficient PC skills, including the ability to navigate multiple screens and systems
  • Incumbent must meet internet speed requirements and have a safe and secure workspace
  • Must be able to thrive in a work environment that mandates low mobility and high observation
  • Must be available for training February 24, 2025-March 21, 2025
  • Must be able to work a flexible schedule and equally share in all schedule rotations and business hours deployed by the department
Responsibilities
  • Handles and resolves a high volume of incoming calls by determining the cause of the problem, finding a reasonable solution, and communicating that solution to the consumer
  • Develops and maintains knowledge of Moen products and procedures to accurately aid consumers in a timely manner
  • Navigates multiple databases across multiple systems to provide the quickest response to the consumer
  • Delivers a consumer experience that helps to drive unsolicited, positive 'word of mouth' advertisement for Moen
  • Take ownership of challenging/sensitive situations and resolve with a sense of urgency, and empathy
  • Demonstrates consistent achievement in meeting all required quality, call management and productivity metrics as well as adhering to all processes and procedures within the department
  • Performs other duties and/or special assignments as needed
Desired Qualifications
  • Call center experience is preferred
  • Bi-lingual in French or Spanish are a plus
  • Experience with Microsoft Teams a plus

Fortune Brands Innovations operates in the water, outdoors, and security sectors, providing products that enhance living spaces and ensure safety. The company offers a range of branded products, including water solutions, outdoor products, and security systems, which are sold through retail stores, online platforms, and direct sales to commercial builders. Their business model emphasizes brand leadership and continuous innovation, allowing them to adapt to changing market demands and maintain a competitive edge. Unlike many competitors, Fortune Brands focuses on expanding its distribution channels to reach a wider audience. The company's goal is to capitalize on growth opportunities in the home improvement and commercial building markets, ensuring long-term performance and success.

Company Stage

IPO

Total Funding

N/A

Headquarters

Deerfield, Illinois

Founded

2012

Simplify Jobs

Simplify's Take

What believers are saying

  • Smart home technology integration boosts FBIN's security sector offerings.
  • Eco-friendly outdoor products align with rising consumer demand for sustainability.
  • Strategic partnership with Value Hybrid enhances digital lockout tagout solutions.

What critics are saying

  • Increased competition from Allegion and global players may pressure market share.
  • Challenges in executing the Value Hybrid partnership could delay market entry.
  • Leadership transition with Rachel Roberts may disrupt strategic initiatives.

What makes Fortune Brands unique

  • Fortune Brands leverages the Fortune Brands Advantage for market adaptability and performance.
  • The company focuses on brand leadership and innovation in water, outdoors, and security.
  • FBIN's diverse clientele includes homeowners, commercial builders, and security-conscious consumers.

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Benefits

Hybrid Work Options