Implementation Release Manager

Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

The Implementation Release Manager coordinates business and operational readiness for new product and process releases impacting end users. Partners across Implementation, Product, Process, Business Validation, Learning & Development, Product Marketing, and other stakeholders to ensure releases are appropriately tested, communicated, documented, and supported. Serves as a central point of coordination for release readiness, identifying risks and dependencies and providing visibility into upcoming changes and their impact on users. While Product and Engineering own technical deployment, this role focuses on preparing the business and Implementation teams to support successful release adoption.

HOW YOU’LL CONTRIBUTE

• Coordinate business and operational readiness activities for upcoming product and process releases, including timing, audience, impact, and dependencies. 

• Maintain centralized visibility into the release pipeline and overall readiness of upcoming changes. 

• Partner with Product, Process, Business Validation, Learning & Development, Product Marketing, and Implementation teams to coordinate release requirements and handoffs. 

• Track readiness across testing, training, communications, documentation, and implementation support. 

• Identify and escalate gaps, risks, and dependencies that may impact release readiness or the end-user experience. 

• Support release go/no-go decisions by providing visibility into business, operational, and user readiness. 

• Assess how product and process changes may affect existing workflows and communicate relevant impacts to Implementation teams and stakeholders. 

• Ensure Implementation teams have appropriate advance visibility and information to effectively support users through releases. 

• Support consistent release governance and adherence to established release readiness requirements. 

• Monitor release outcomes and user feedback and recommend improvements to release processes, coordination, and cross-functional handoffs.

WHAT YOU’LL BRING

Required Education, Experience, Certification/Licensure

• Bachelor’s degree or equivalent combination of education and experience.

• Typically have 4+ years of related experience.

• Experience in implementation, program or project management, business operations, operational readiness, deployment, or a related field.

• Experience coordinating initiatives across technical, operational, and business teams. 

• Experience supporting product, process, technology, or other organizational change and release activities preferred.

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Knowledge of release management, operational readiness, change adoption, and implementation practices. 

• Strong organizational and project coordination skills with the ability to manage multiple priorities, stakeholders, and dependencies. 

• Ability to identify risks and gaps, evaluate impacts, and facilitate appropriate resolution and escalation. 

• Ability to translate product and technical changes into clear business, operational, and end-user impacts. 

• Strong analytical and problem-solving skills. 

• Strong written and verbal communication skills with the ability to synthesize and communicate complex information. 

• Ability to facilitate cross-functional alignment and influence stakeholders without direct authority. 

• Ability to build effective working relationships across technical and business functions. 

• Ability to work effectively in a fast-paced environment with changing priorities. 

• Proficiency with collaboration, project management, and workflow management tools.

Pay Range: $85,000.00 - $113,300.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.