Full-Time

Vehicle Operations Manager

Posted on 9/27/2024

Octopus Energy

Octopus Energy

1,001-5,000 employees

Provides affordable green energy solutions

Energy

Mid, Senior

Remote in UK

Category
Transportation & Distribution
Operations & Logistics
Requirements
  • Understanding of challenges in the fleet industry and ideas and plans on how to overcome these
  • Experience working in either a dealer/ lease company or hire car company
  • Proven ability to lead and motivate teams effectively - this is vital!
  • Exceptional people skills with the capability to communicate effectively and drive a team to consistently deliver on our exceptional customer experience.
  • You are resilient and adaptable - you’re positive and proactive and energised by working in a fast-paced environment characterised by constant change
  • You have a bias to action and proactively take ownership (particularly when dealing with problems)
  • A curious and keen-eye for detail to spot areas of improvement - we love hearing examples!
Responsibilities
  • Manage a growing team seeking to deliver an exceptional customer journey from start to finish
  • Problem solve and put processes in place to ensure minimum impact on customer journey when vehicles are off the road
  • Work with our fleet partners to understand why cars are off the road and the plan in place to get them back to customers as soon as possible; amend that plan where needed
  • Oversee the resolution of escalations and complaints raised with the team and support drivers/customers when needed
  • Constantly look for improvements in our processes and work with stakeholders to deliver on action plans
  • Enable your team to deliver exceptional service and perform to their best, ensuring you/they hit our ambitious targets
  • Coach and develop your team on their individual growth trajectories, helping make Octopus the most fulfilling place to work
  • Model and embody our culture to ensure your team lives by our company values

Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.

Company Stage

Private

Total Funding

$2.5B

Headquarters

London, United Kingdom

Founded

2016

Growth & Insights
Headcount

6 month growth

14%

1 year growth

-5%

2 year growth

39%
Simplify Jobs

Simplify's Take

What believers are saying

  • Octopus Energy's rapid growth and valuation increase to $9 billion reflect strong investor confidence and market leadership.
  • The company's initiatives in green technology and renewable energy investments offer employees the chance to work on cutting-edge, impactful projects.
  • Partnerships with global entities like Energisa and Tech Nation provide opportunities for international collaboration and knowledge exchange.

What critics are saying

  • The energy sector's volatility, as seen with the Bulb Energy acquisition, could pose financial risks despite current successes.
  • Rapid expansion and numerous partnerships may strain resources and operational capacity, potentially impacting service quality.

What makes Octopus Energy unique

  • Octopus Energy leverages its proprietary Kraken technology platform to optimize energy usage and integrate renewable assets, setting it apart from traditional energy providers.
  • The company's focus on innovative green solutions, such as the 'Zero Bills' homes and electric aircraft charging, demonstrates a commitment to sustainability that few competitors match.
  • Strategic partnerships and acquisitions, like the takeover of Bulb Energy and collaboration with Energisa, expand Octopus Energy's global footprint and influence.

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