Service Manager 2 - Field Service
About the job
- A Bachelor of Science degree in Engineering or a related field is required.
- Five to ten years of experience in field service management is required, preferably in the semiconductor capital equipment industry.
- Strong knowledge of semiconductor equipment, ASM technologies, and applications is required.
- Experience managing service operations, customer accounts, and field teams is required.
- Experience with profit and loss management, forecasting, and business processes is required.
- The ability to influence and interact with senior stakeholders internally and externally is required.
- Strong project management, organizational, and time management skills are required.
- Excellent verbal and written communication skills in English are required.
- Prior people management experience with responsibility for team performance and development is required.
- Experience using SAP and service-related systems is required.
- Oversee installation, qualification, and service support of ASM equipment across the region.
- Provide guidance to site personnel on routine and non-routine technical activities.
- Ensure service jobs are completed within scheduled timeframes and according to plan.
- Participate early in new product development activities to ensure field readiness.
- Improve service processes, reporting structures, and operational procedures.
- Establish standardization, guidelines, and best practices for service operations.
- Create an optimal environment for product support, including tools and procedures.
- Provide feedback to product organizations to improve ease of maintenance and uptime.
- Establish and maintain a strong safety and quality culture.
- Ensure adherence to ASM policies, service bulletins, and procedures.
- Drive proper use of documentation and systems to support continuous improvement.
- Promote accurate reporting, including field service management usage and time tracking.
- Support all ASM service activities for the account within the assigned region.
- Build and maintain strong relationships with customer stakeholders.
- Ensure all contractual service obligations are met.
- Drive customer satisfaction through service delivery and responsiveness.
- Stay informed on account goals, roadmaps, financial performance, and key issues.
- Communicate progress, risks, and opportunities to leadership.
- Meet regional financial targets for the service and spares business.
- Manage spare parts depots and consignment inventory levels.
- Support forecasting and revenue generation activities.
- Monitor performance and take corrective actions as needed.
- Lead and manage Field Service Engineers and group leaders.
- Motivate and communicate effectively with direct reports.
- Set clear expectations aligned with cost, schedule, and performance goals.
- Manage Field Service Engineer utilization and team productivity.
- Conduct annual reviews and support career development.
- Define annual goals for team members aligned to account objectives.
- Foster a professional, high-performing service organization.
- Plan and organize work schedules to meet operational demands.
- Allocate resources effectively across service activities.
- Collaborate with Sales to support spares and service contract closure.
- Work cross-functionally with internal teams to achieve business objectives.
- Participate in departmental policy and strategic decision-making.
- Integrate activities across teams to ensure alignment and execution.
- A background in semiconductor service, customer satisfaction, and account management is desirable.
- Experience managing spare parts logistics and inventory at a regional level is desirable.
- The ability to build and improve service organization structure and processes is desirable.
- The ability to balance strategic thinking with execution is desirable.
- Experience driving continuous improvement and operational efficiency is desirable.
- The ability to operate effectively in a high-demand, customer-focused environment is desirable.
About the company
ASM International designs and supplies equipment and technologies for semiconductor fabrication, focusing on thin-film deposition processes such as chemical vapor deposition (CVD) and atomic layer deposition (ALD). Its products are used in making microchips by depositing ultra-thin material layers with precise control at the atomic level, enabling smaller and more powerful devices. The company built a global footprint through operations in the Netherlands, the US, Hong Kong, and Japan, and separated ASML Lithography (a joint venture with Philips) to focus on deposition while ASML develops photolithography systems. In recent years, ASM has sharpened its strategy around ALD, a process that creates uniformly thin layers one atomic layer at a time, allowing continued scaling of semiconductor devices. The goal is to be a core supplier of deposition technology and tools that enable chip manufacturers to produce smaller, faster, and more energy-efficient semiconductors.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Almere, Netherlands
Founded
1968
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Simplify's Take
What believers are saying
- Q2 2026 revenue reached €1.0 billion, up 24% year over year.
- Management guided Q3 2026 revenue to €1.1 billion and H2 above H1 by 20%.
- 2027 revenue should exceed €4.6 billion, driven by AI infrastructure spending.
What critics are saying
- China mature-logic demand depends on export-control distortions, not durable secular growth.
- Local competitors in China already pressure pricing and threaten share in 2026.
- Applied Materials and NAURA can displace ASM if customers standardize alternative deposition stacks.
What makes ASM International unique
- ASM owns more than 55% of ALD market, with record Q2 2026 ALD sales.
- Its 2nm and 1.4nm wins embed ASM in leading-edge logic ramps.
- Spares and services grew 34% in Q2 2026, creating recurring revenue.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Flexible Work Hours
Remote Work Options
Paid Vacation
Paid Holidays
Wellness Program
Company News
Advanced packaging shifts toward system integration as AI renews semiconductor talent appeal. , Singapore Sep 29, 2026, 11:59 0 Credit: Michael Lee At Singapore's Innovate Together 2026 conference on September 25, executives and researchers from A*STAR's Institute of Microelectronics (IME), KLA, ASM International, the National University of Singapore (NUS), the SHINE Centre, and ASMPT discussed how... Picks for you
The global semiconductor market reached record sales of $403.3 billion in the second quarter of 2026, rising 35.1% sequentially, driven by artificial intelligence and advanced computing demand. June sales climbed 123.6% year-over-year to $134.5 billion. Four chip stocks appear well-positioned to benefit from the AI boom. Analog Devices is experiencing broad-based recovery with AI-related data centre activity expanding across optical and power applications. Taiwan Semiconductor Manufacturing Company maintained 73% market share, supported by robust AI demand. Semtech is benefiting from rising AI data centre networking demand as 800G remains active. ASM International holds a market share exceeding 55% in ALD technology, with management expecting second-half revenues to rise more than 20%. All four companies show strong growth trajectories, with consensus estimates suggesting revenue increases of 34% to 41% and earnings growth of 55% to 104% for 2026.
ASM International NV reported record Q2 2026 revenue of EUR1 billion, marking a 24% year-on-year increase at constant currency and exceeding guidance of EUR980 million. The semiconductor equipment manufacturer achieved a gross margin of 51.9% and an adjusted operating margin of 33%. Equipment sales grew 22% year-on-year at constant currency, driven by record atomic layer deposition (ALD) sales. Spares and services revenue surged 34% year-on-year at constant currency. The company generated record free cash flow of EUR355 million, supported by strong profitability and improved working capital management. Cash position stood at EUR1.2 billion at quarter end. ASM projects Q3 revenue of EUR1.1 billion and expects second-half revenue to exceed first-half results by over 20%. The company now anticipates 2026 revenue will surpass EUR4 billion, above its previous guidance range.
ASM International forecast third-quarter revenue of about €1.1 billion ($1.25 billion) at constant exchange rates, plus or minus 5%, exceeding analysts' average estimate of €994.5 million. The Dutch semiconductor equipment maker cited strong demand from customers investing in artificial intelligence infrastructure. AI-related spending has helped offset weakness in automotive, PC and memory markets. Chief Executive Hichem M'Saad said the demand environment remained highly favourable in the second quarter, driven by sustained investment in AI infrastructure to support rapidly expanding compute workloads. Europe's second-largest semiconductor equipment maker reported second-quarter revenue of €1 billion, above analysts' expectations of €977.7 million.
ASM International has named telecom executive Chris Figee as its incoming Chief Financial Officer, subject to shareholder approval at an extraordinary general meeting in 2027. The appointment comes as the semiconductor equipment maker's shares trade at €964.4, close to analyst fair value estimates of around €1,026. The stock has delivered strong returns, with year-to-date gains of 74.14% and five-year total shareholder returns of 250.72%. Analysts attribute the company's valuation to expanding demand for advanced logic nodes driven by AI and high-performance computing requirements. However, risks remain if China-related restrictions tighten or key customers delay equipment spending. The shares recently declined 1.15% in one day and 0.76% over seven days.